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Ambulance Services-Communications Center Manager
- (3282181)
Why Choose Mass General Brigham? Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, to teaching and research, and to taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.
General Summary
Under the Direction of the Executive Director, the Ambulance Services-Communications Center Manager is responsible for the managing the day-to-day activities of the Communications Center by monitoring, assisting, and directing the intake, processing, and delivery of ALS, BLS, Chair Car and Mobile Integrated Healthcare (MIH) resources. Manages, evaluates and oversees the Communication Center’s overall operations, including call taking, emergency dispatch, training, and/or technical and maintenance services; develops, recommends and implements new and revised policies, procedures and work methods based on user needs and service provider requirements; oversees the implementation of operational directives to ensure efficient operations; provides technical project oversight and management; troubleshoots technical problems. Develops programs and procedures to analyze and evaluate operations. Creates and implements strategies for optimum efficiency and effective utilization of department resources. Prepares detailed and complex reports, briefings and presentations as needed in support of the department functions; designs deployment and response plans for each hour of the week, develops written protocols, policies and procedures. Responsible for effective supervision and administration, including resource utilization, monitoring, staff development and training, performance management, diversity, employee relations, prioritizing and assigning work and related activities. Manages and oversees the center’s training programs for new and current employees.
Principal Duties:
Why Choose Mass General Brigham? Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, to teaching and research, and to taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.
Required:
Preferred:
o Communications Training Officer
o Public Safety Telecommunicator
o Communications Center Supervisor
Skills/Abilities/Competencies
Supervisory Responsibilities:
Fiscal Responsibilities:
Working Conditions:
Mass General Brigham is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Full Time
$96k-129k (estimate)
03/20/2024
04/28/2024