TITLE: General Studio Manager

REPORTS TO:Regional Manager

JOB FUNCTION:

The General Studio Manager will be responsible for building and maintaining a positive influence on all operations within our Club Pilates Fitness Studio. The ideal candidate has outstanding organizational and customer service skills and a zeal for helping others achieve their goals and live life to the fullest! 

FLSA CLASSIFICATION:Full time, Exempt

Extras: Earn up to $75K 401K with 2% Match Bonus 10 Days Paid Vacation

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Implement sales process to schedule prospects into Demo class

• Boost Membership sales and ensure retention

• Manage staff schedule

• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts

• Lead, coach and develop Sales Representatives while fostering an environment of accountability, mutual respect and collaboration

• Proficiency in ClubReady, to include revenue reports, attendance reports, etc.

• Independently make decisions related to high level customer service

• Delivers timely follow up and follow through activities with prospective members

• Collect outstanding dues

• Maintain cleanliness and organization of the Pilates Studio

• Enforce Club Pilates policies and procedures

• Ensure all forms, administrative supplies, and studio literature is stocked and visible

• Schedule and participate in networking/community events and studio promotions

• Strategically manage marketing campaigns to generate leads for the studio

• Must be able to perform essential functions with or without reasonable accommodations.

• Must be able to stand for extended periods of time.

• Other duties as assigned by the supervisor.

REQUIRED SKILLS & QUALIFICATIONS:

• 2 years of retail/service sales or fitness sales experience.

• Confident in generating personal sales and training Sales Reps in sales

• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training

• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email

• Ability to excel in a fast changing, diverse environment.

• Ability to recognize areas of improvement and make changes using good judgement.

• An affinity and passion for fitness.

• Solid writing and grammar skills.

• Highly organized, proficient in data management, ability to prioritize and meet deadlines.

• Professional, punctual, reliable, and organized.

• Strong attention to detail and accuracy.

• Trustworthy and ability to handle confidential information.

• Ability to work harmoniously with co-workers, clients, and the general public.

• Proficiency with computers and Studio software (Microsoft, Google docs, Internet, social media platforms).

EDUCATIONAL QUALIFICATIONS:

• High school diploma

• Previous sales experience and customer service with strong sales skills