ROLE & RESPONSIBILITIES:

• The IT Specialist maintains knowledge of our current IT environment while supporting our internal customers.
• The ideal candidate will have proven experience in developing, implementing, and supporting various hardware, software, and systems.
• Must be able to work in a fast-paced environment and possess the ability to multitask with excellent time management skills.

REQUIRED EXPERIENCE: 

• 3 - 5 years of advance IT Support
• Proven working experience in installing, configuring and troubleshooting Windows based environments.
• Excellent End user support
• Solid experience in system administration to include system maintenance, upgrades, patching, IT Security, auditing, and user account management.
• Solid Cloud experience, preferably in Azure
• Experience with virtualization.
• Experience with monitoring systems health and optimization.
• Experience working in a ticketing system with advanced documentation, and firm knowledge of SLA.
• Solid networking knowledge (OSI network layers, TCP/IP)
• Excellent attention to detail
• Excellent verbal and written communication skills
• Candidates must be able to obtain and maintain a Public Trust clearance.
• Candidates must have lived in the United States 3 out of the past 5 years.

PREFERRED EXPERIENCE:

• Firewall administration.
• Experience managing and administering SharePoint sites, specifically, site management, user management, creating automation workflows, and managing document libraries.

EDUCATION & CERTIFICATIONS:

• Bachelor’s degree in computer science preferred.
• Microsoft certifications