Who We Are

Spark TS is a leader in providing compliance and training software solutions for Transportation industry clients. Our services inspire safe work environments and equip our clients with the tools they need to respond quickly to changing compliance and safety challenges.

Why this Position Matters

As a Tier One Support and Quality Assurance team member, you serve as our customers' first point of contact, providing essential support and problem-solving assistance. You will be on the front lines, addressing client requests and issues promptly and effectively. This role is crucial in maintaining our clients’ trust and satisfaction and contributing to our overall success. Join our team and make a difference where it truly matters.

Job Summary:

The Tier One Support and Quality Assurance position will provide basic troubleshooting and guidance to customers in resolving their issues and entering data for drug and alcohol service clients. Support tasks may entail answering FAQs related to our software and services, account setup, passcode resets, features or general usage questions. Logging customer interactions, creating support tickets, and escalating issues when needed.

Duties/Responsibilities:

• Maintain polite and professional communication via e-mail and phone.
• Deliver administrative support including data entry, maintaining testing records, confirming that services are completed, and scheduling services.
• Type in data provided directly by customers, retrieve data from electronic files, and sometimes verify data by comparing it to source documents
• Review documents for accuracy and completeness.
• Generate reports and retrieve data as needed.
• Escalate issues and concerns as needed.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Enjoy helping people.
• Great attention to detail, typing speed and accuracy.
• Excellent verbal and written communication skills, always in a positive and professional manner
• Comfort working with Microsoft Office, Google Suite, and databases.
• Working knowledge of computers, hardware and software, peripheral devices and office equipment.
• Good time management skills.
• Ability to research and collect data.
• Team player.

Education and Experience:

• Two years of previous tiered support and quality assurance experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Flexible schedule

Paid time off

Work Location:

Hybrid remote: you are able to commute to our Oakdale, Minnesota office regularly for in-person meetings, training sessions, or team-building events.

Spark TS is an equal opportunity employer that will not discriminate against any employee or applicant on the basis of age, color, marital status, race, religion, veteran status, disability (in compliance with the Americans with Disabilities Act), sex, sexual orientation, gender identity, national origin or other status as protected by applicable law. In fact, we believe it is our differences that make teams great.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Experience:

• Tier One Support / QA: 2 years (Required)

Ability to Commute:

• Saint Paul, MN 55128 (Required)

Work Location: Hybrid remote in Saint Paul, MN 55128