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Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life.
We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
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Please Click Here (https : / / www.myworkday.com / montage / d / task / 1422$1471.htmld) to apply internally.
Front Desk Agent
SUMMARY
The Front Desk Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience.
This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to :
Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
Hosting and welcoming guests with a friendly and sincere demeanor
Assisting with guest check-in and out process, as well as folios, invoicing and billing
Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
QUALIFICATIONS
High School Diploma or equivalent, Bachelor's Degree preferred
Minimum of two years' experience in a hotel operations environment
Minimum of two years' experience in customer service
Possess basic math skills and have the ability to accurately handle billing
Ability to communicate clearly and speak, read, write and understand English well
Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.
Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks.
Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences.
How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember.
At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement.
We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life.
Last updated : 2024-05-14
Full Time
Accommodations
$26k-34k (estimate)
05/16/2024
05/23/2024
spanishpeaks.findyourbigsky.com
BIG SKY, MT
50 - 100
2007
STEVE DEPETRO
$5M - $10M
Accommodations
The job skills required for Hotel front desk agent include Customer Service, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel front desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel front desk agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel front desk agent positions, which can be used as a reference in future career path planning. As a Hotel front desk agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel front desk agent. You can explore the career advancement for a Hotel front desk agent below and select your interested title to get hiring information.
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Quotes from people on Hotel Front Desk Agent job description and responsibilities
Front desk agents also need to email guests reservation confirmations and notices when rooms are ready.
01/10/2022: Wilmington, NC
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
01/03/2022: New Britain, CT
They are ready to greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Billings, MT
They are responsible for ensuring that every single guest has an enjoyable experience at the hotel.
03/05/2022: Clearwater, FL
The front desk agent has a relatable personality and a great desire to work with people.
01/07/2022: Pine Bluff, AR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Agent jobs
A front-desk agent should be smiling at the time.
03/09/2022: Sioux City, IA
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
12/20/2021: Minneapolis, MN
The hard or technical front desk agent skills represent the unique competencies and abilities of the guest service representative.
01/21/2022: Minneapolis, MN
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/06/2022: Baton Rouge, LA
Ability to work varying schedules to reflect the business needs of the hotel.
01/01/2022: San Jose, CA
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