Overview

SP is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

BASIC FUNCTION - Under direction of SP and the Client, this role plans, organizes and supervises the Parking Enforcement and Revenue Collections unit, inventory control of all monthly parking AVI cards, transponders, and clings; monthly verification/approval of issued parking passes verse billing records; while serving as the Account Manager for major tenants as it pertains to monthly parking at the facility.

Responsibilities

• Participates in and is responsible for the timely collection of revenue from ticket enforcement area as well as other outstanding A/R balances
• Review and approved lot and keycard audits submitted by Managers
• Maintains the inventory of all AVIs, hangtags, transponders, coupons, and any other revenue generating device/paper
• Develops and assigns daily collection/citation routes and staffing schedules; focuses on area of need during peak activity; on a designated route, collects and prepares parking meter revenue for deposit
• Utilizes cameras and gate systems to research illegal forwards and access
• Responsible for the repair and maintenance of parking meters, cameras and other equipment used in enforcing parking
• Inspects, troubleshoots, assigns and/or performs parking meter calibration and repair Coordinates removal of broken parking meters/poles and installs replacements
• Oversees establishment of preventive maintenance schedule; maintains inventory of tools and parts; orders replacements as needed to ensure timely meter repair
• Responds to questions and concerns from public, both orally and in writing, regarding tickets written and enforcement activities
• Communicates from field through use of handheld radios
• Resolves more complex problems reported by staff; conducts investigations and reports findings
• Review and understand tenant leases as it pertains to parking leases
• Ensures implementation of aesthetic standards for downtown area by assigning and/or performing a variety of duties, which include installation of proper signage, educational materials, etc
• Assists with preparation and monitoring of unit budget
• Trains and instructs enforcement staff; implements Total Quality Service training in unit operations
• Participates in employee selection process; supervises, assigns, and reviews work of fulltime and part-time staff; completes performance appraisals; counsels and disciplines subordinate employees 
• Operates personal computer to generate a variety of reports regarding meter revenue, expenses, outstanding collection balances and other information
• Daily, Weekly, Monthly, and Annual reports as required Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations; documents decisions pertaining to voiding citations
• Provides and promotes frontline customer service in interactions with all parkers at the facility

Qualifications

• Minimum 3 years of Account/project management experience
• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Undergraduate degree or some college

SP is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Location