Overview

Bags, a SP Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

This position will oversee the Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory regulations standards and safeguards. Assuring each airline client and traveling passenger remains highly satisfied with our service.

* This position is located at the TPA Airport Rental Car Center - transporting checked baggage from the Rental Car Center to the TPA airport for screening and following the outlined security processes

* Sorting and prioritizing baggage based of flight departures is essential

You would also like to highlight the following benefits language in the requisition.

Benefits:● 401 K matching● Medical Insurance● Dental Insurance● Vision Insurance● Life Insurance● Paid Time Off/Sick Days

You will...

• Directly oversees the staff of approximately 50-60 employees which include Supervisors, Baggage Handlers, Drivers, Ambassadors and Check-in Agents/Skycaps
• Maintain records on company technology and required airline materials
• Monitor, observe, coach and document the day-to-day activities of the operation and employees
• Ensure corporate and area management are informed of any deficiencies
• Effectively communicate with the client and guests to ensure consistent and satisfactory service levels
• Respond to clients as well as corporate inquiries timely and effectively
• Schedule and staff a busy 365 day a year operation
• Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues
• Monitor and manage payroll to ensure accuracy
• Facilitate and provide proactive customer/guest service
• Create a team-oriented environment with positive employee morale
• Identify and correct problems pertaining to productivity, standards and efficiency
• Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results – identify and correct issues noted on audits
• Understand where applicable union contracts and develop effective working relationship with local labor unions
• Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management

You have...

• At least two (2) years managerial experience
• Experience in airline/hospitality, restaurant, tourism, retail, or armed forces
• Excellent oral and written communication skills
• Communicate effectively with employees and clients to ensure fulfillment of performance requirements
• Maintain positive relationship with client representatives
• Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system
• Front-line management experience along with recruiting and staffing responsibilities
• Must be able to handle multiple priorities simultaneously
• Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training

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SP is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.