Overview

Major Functions:Ensuring 98% on time deliveries to customers through monitoring of workflow from start to end of shift

Schedule:

Fri, Sat, Sun 3:30 AM-4:00 PM

Responsibilities

 Allocates the workforce based on order flow. Ensures both grocery and perishable trips are synced; alerting supervisor to make staff movements to maintain on time deliveries  Monitors leave times and recognizes issues concerning loads, contacts selectors to provides solutions, and ensure load is completed  Collaborates with supervisor regarding problems and potential setbacks with workflow to determine a solution and execute  Print tickets and verify correct order; determine immediate needs versus tickets pulled for later selection based on current cases per hour and leave times. Notes specific instructions with loads or products; recognizing concerns and prioritizes  Monitors progress of direct and labeled tickets throughout the shift, and determines if order of tickets needs to be adjusted; identifies difficult tickets to pick early thus avoiding potential OT  Responsible for Fast 9 orders: release work, print tickets and provide to selectors to pick and deliver to specific internal locations; match and code handbills with signatures  Monitors Souto Foods and specialty loads, prioritize with seasoned selector and ensures instructions are followed  Assign selectors to tickets involving flowers, bananas, eggs and nuts due to delicacy and requirements  Identify new selectors and 3rd party to ensure appropriate tickets are provided based on size and commodity  Responsible for moving selectors between direct and indirect time based on task performing, determines the amount of time to add to their production  Ensure tickets are closed and proper indirect codes used to allow supervisors to track movement and accurate productivity totals  Troubleshoots issues with equipment such as scanners and T2s, accounts for missing equipment at shift end  Responsible for researching ‘scratches’ including checking pallets, inventory, selector voice activity – if needed, communicates with dispatch to remove item, and avoid potential credits at delivery  Communicates with lifts for let downs as needed, providing missing pallet numbers  Track selectors progress on tickets, monitor their breaks and lunches to determine discrepancies  Provides handbills for Estes and Old Dominion drivers and instructions on pallets, doors, and product return  Provides reporting to Ops team on weekly selection totals, production reporting to supervisors daily  Maintain new hire folders containing production percentages, total cases selected, and weekly goals

NOTICE: Management reserves the right to adjust accountabilities and schedules to satisfy business needs.

Qualifications

 Strong ability to multi-task and prioritize work  Must be able to work a flexible schedule in all warehouse environments  Self-starter that needs minimal supervision  Strong customer service and communication skills  Excellent organizational and problem-solving skills  Beginner to intermediate level Excel and Word

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