Southworth Products, located in Falmouth, Maine, has an immediate opening for a full-time Repair Parts Coordinator to help our customers purchase parts to repair or modify our machines.

Customer inquiries will be handled by phone, email or through our website. This role will provide excellent customer support for the life of our equipment - with the goal of fostering a long term relationship with our customers so they want to continue purchasing our equipment.

The Repair Parts Coordinator is an effective communicator and a creative and organized thinker who is interested in learning and is well-equipped to complete a variety of tasks and initiatives.

Southworth is the world’s largest manufacturer of ergonomic material handling equipment for vertical lifting and work positioning. Our products are designed to improve worker productivity while reducing the potential for injuries.

Anywhere that workers are lifting and positioning items, handling pallets, working with parts in containers or transporting loads in a factory or warehouse, Southworth has a product to make the job faster, safer, and easier.

We realize that our success is a direct result of the efforts of our talented and dedicated employees. To ensure continued success we take extra care to make sure that careers at Southworth are financially, intellectually, emotionally, and socially rewarding for all.

We offer a generous time off policy, 401k match, affordable health and vision coverage, tuition reimbursement, development plans for career growth, work from home flexibility, and a fun engaged workforce!

Responsibilities:

• Prepare parts quotes to repair our equipment in the field and process parts orders.
• Create recommended spare parts lists so customers know what critical parts to stock.
• Respond to incoming phone inquiries and emails.
• Ensure all required information is documented for entering an order.
• Review sales records, engineering drawings and documentation and any other relevant and available information to ensure customer needs are satisfied.
• Collaborate with Engineering when assistance is required to determine what parts are necessary to repair a customer’s machine.
• Apply appropriate pricing formula to determine sell prices for repair parts and monitor parts pricing.
• Maintain accurate records for our parts and equipment.
• Assist the Customer Service Warranty department when required.
• Enter Return Material Authorizations when required.
• Do in-depth research into requests to modify our equipment.

Qualifications:

• Three to five years of directly related experience.
• Equivalent to an undergraduate degree in business or completion of high school with business training and relevant experience.
• A history of related experience, dependability, and an aptitude for the requirements of the position will also be considered.
• Demonstrated ability to interact positively with customers and to have in-depth knowledge of machine operation and design in applications similar to our product line.
• Strong communication skills.
• Excellent interpersonal skills. This is a professional position that will be engaging with our dealers, end users and coworkers daily.
• Familiarity and comfort with Microsoft Office 365.

What you will love about Southworth:

• Paid time off for vacation, sick/personal, maternity/paternity leave, and community service/volunteer work.
• Affordable medical and vision coverage.
• Company paid dental coverage.
• Company paid life insurance.
• Tuition reimbursement and career development opportunities.
• Flexible, work-from-home work model after probationary period ends.
• FUN and collaborative team members.
• Summer company cookouts.
• The opportunity to reach a worldwide customer base.

Southworth Products is an equal opportunity employer.