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Description
The Client Liaison role requires being comfortable in the presence of animals, particularly in sensitive situations as SVSS is a hospital clinic environment. Individuals in this role must be comfortable dealing with sensitive situations and/or conflict on a daily basis. The Client Liaison role often serves as the critical first impression of the company. The Client Liaison role is to deliver exceptional customer service and ensure clients and referring DVM’s are treated with the utmost respect and courtesy as SVSS is a 100% referral based company. Must effectively be able to read, speak, and write in English. Must be computer literate in the Microsoft Office suite and be able to handle unrelated tasks simultaneously for all SVSS locations while working in a busy environment.
Key components of the Client Liaison role include providing accurate information to inquiries from clients, other members of the team and rDVM’s. Other responsibilities of the Client Liaison role include providing administrative and technician support by working directly with clients and rDVM’s for the Gilbert, Scottsdale, Glendale and Tucson facilities. The Client Liaison role is responsible for maintaining a positive and professional relationship with clients, staff and rDVM’s by conducting scheduling confirmation calls for all SVSS locations, obtaining and reviewing records/obtaining missing records prior to the day of appointment for all locations, preparing estimates, making pre/post op client calls to provide updates on patients’ condition, scheduling follow up appointments for appropriate post-op care and recovery.
He/she is also in charge of maintaining office and client files; appropriate chart documentation, scheduling appointments, providing assistance and back up to the Client Services team, assisting technicians if/when needed and partnering with doctors to answer client questions.
Role and Responsibilities:
Requirements
Physical Requirements: Must be able to lift up to 25 pounds without assistance, stand or sit for long periods of time, and bend at waist and knees. This is a heavy, phone intensive role with candidates demonstrating exceptional phone etiquette and customer service skills. Must effectively be able to read, speak, and write in English. Hearing, vision and speech at a functional level are required to meet the essential functions of the job.
Full Time
$43k-55k (estimate)
11/09/2023
04/15/2024
swvetsurgery.com
PHOENIX, AZ
<25
1987
DAVID L BONE
<$5M
The job skills required for Client Liaison include Client Service, Customer Service, Initiative, Leadership, Scheduling, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Liaison. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Liaison. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Liaison positions, which can be used as a reference in future career path planning. As a Client Liaison, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Liaison. You can explore the career advancement for a Client Liaison below and select your interested title to get hiring information.