The Pension Analyst provides customer service to pension participants along with computing and maintaining pension benefits and records. In addition, this role will respond to and resolve complex issues and plan provisions while maintaining complete and accurate processing.

Responsibilities

Customer Service

• Provide high quality customer service to all Fund & Pension members.
• Respond to and resolve complex issues, including those escalated by members.
• Serve as primary, daily contact to clients on delivery of services.
• Resolve complex plan provision questions and issues addressed.
• Raise issues as appropriate to Team Supervisor or Department Manager.
• Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery.

Plan Administration

• Perform, with guidance, routine and recurring plan administration tasks for clients' defined benefit plans (i.e. benefit calculations, retiree and death admin processing, annual data updates, assist with preparation of benefit statements).
• Gain understanding of the plan design (i.e. benefit formulas, options, eligibility).
• Perform technical review for straight forward pension calculations, correspondence and payment entry/trust instructions as they arise.
• Follow and update documentation materials as directed.
• Review QDRO and survivor set ups.
• Adhere to plan documents and government regulations in administering plans.
• Maintain complete and accurate processing.

Teamwork

• Work cooperatively with other team members (i.e. client plan administrators; actuaries)
• Actively participate in team meetings and training activities.
• Provide detailed information to the pension payroll team regarding over-payments.
• Perform additional responsibilities and projects as periodically assigned.
• Provide detailed information to the pension payroll team regarding over-payments.
• Perform additional responsibilities and projects as periodically assigned.

Education/Certification:

• (Minimum) High School Diploma/GED
• Associate Degree preferred but not required

Skills/Abilities:

• Strong mathematics/statistical/analytical skills required.
• Minimum 40 WPM and 3,000 KPH proficiency
• Solid expertise in MS Excel & MS Word (i.e. pivot tables and lookup functions).
• Exceptional attention to detail.
• Professional, client-focused approach to colleagues and assignments.
• Strong oral and written communication skills.
• Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.
• Strong dedication to follow-through on all tasks and assignments.
• Ability to sit for long periods of time operating a computer keyboard.
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines.
• Minimal knowledge of the fundamentals of defined benefit, defined contributions and Taft Hartley plan design is a plus (Pension and Fund specific training to be provided).

Employee Benefits Program

• COMPANY PROVIDES Healthcare benefits including MEDICAL, DENTAL ($1,500 per year, $1,000 per year for Plan B), VISION, SHORT-TERM DISABILITY benefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week for FULL FAMILY COVERAGE.
• COMPANY PAID supplemental dental coverage of $1,000 per year for Employee.
• COMPANY PAID LONG TERM Disability & Life/AD&D coverage.
• 401K Plan including company match up to 5%.
• COMPANY PAID additional pension plan entirely funded by the company.
• EXCEPTIONAL TIME OFF package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options!!!!
• Annual, automatic pay increases.

Southwest Service Administrators provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence compensation and training. Southwest Service Administrators expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age physical and mental disability, or genetic characteristics.