Job Summary:

The Service Coordinator/ Group Facilitator is responsible for the delivery of direct services to the clients and families specifically facilitation of group and recreational sessions as designated by the Community Youth Development Program. The Group Facilitator maintains a flexible, organized and efficient work schedule and is subject to work more than a normal work day and be on-call to facilitate program services.

Essential Functions:

• Conduct initial intake with client and family/guardian.
• Create, track & organize physical files for assigned workload.
• Ensure the timely completion of all required documentation (ie: intake, session notes, surveys, dismissals etc.) in accordance with SWK policy.
• Enter documentation in internal database system ETO and funder database PEIRS after each session.
• Run reports in ETO to track clients and services.
• Keep consistent communication with families in assigned client list.
• Plan and create lesson plans to facilitate weekly group sessions in the office or assigned community sites using the designated curriculum.
• Ensure curriculum is delivered professionally and effectively to meet desired learning objectives.
• Maintain proper sign-in sheets of all clients attending group sessions and activities.
• Facilitate and/or co-facilitate assigned group sessions and recreation sessions.
• Ensure clients participate or are offered all components or services offered at the program.
• Deliver and collect required surveys for assigned clients and enter collected data.
• Provide advocacy, referrals and linkages to program participants and their families.
• Maintain positive working relationships with community partners to allow for collaborations and provide program services at various locations.
• Collaborate with school staff and community agencies for service delivery and outreach opportunities.
• Work within the community to promote program offerings; attend/organize outreach events as assigned.
• Recruit and retain participants in programming in coordination with other program staff.
• Meet monthly and annual target numbers as assigned.
• Regular and punctual attendance.
• Able to react to change productively and handle other essential tasks as assigned in order to meet needs of the program.

Other Functions:

• Attend and participate in all required professional trainings and workshops.
• Maintain open and consistent communication with team leader and Program Director/ Program Coordinator.
• Able to react to change productively and handle other essential tasks as assigned.
• Maintain workspace clean and organized; assist with office cleaning tasks as assigned.
• On occasion provide transportation for clients to attend program events & activities.
• Work evening and weekend hours as needed.

Qualifications and Requirements:

• A bachelor’s degree in social service or a related field with at least two (2) years of experience working with at risk youth and their families; may include part time, volunteer or internship experience.
• Experience working with youth ages 6-17.
• Works well independently and as an effective team member.
• Computer literate with working knowledge of Microsoft Windows (Microsoft Word, Excel, PowerPoint), variety of online database systems and applications.
• Possess good verbal and writing skills.
• Bilingual in Spanish and English
• Clear background check from appropriate entity
• Must possess a valid state driver’s license, registration and maintain state mandated car insurance.
• Well organized, meticulous, and thorough in work habits.

Physical Demands:

Must be able to obtain First Aid Certification (CPR). Must be able to change from driving, sitting, standing and walking for extended periods of time. Daily use of various office equipment. Bending, stooping, climbing up stairs and lifting up to 15 lbs. required to complete daily tasks.

Work Environment:

This is a program which requires daily contact at various client locations. Work shifts are subject to change. Noise levels vary from mild to moderate. Exposed to prevalent weather conditions.