Department: Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Assistant Manager Technology invests in the future of Southwest’s People by overseeing two PODs on the Customer Business Delivery and Analytics Team. This Team primarily supports Marketing and Southwest Business with products such as the Customer Data Warehouse, Travel Portal, Data Insights, etc. Their work supports multiple modernization efforts , including c loud migration and transformation , and will also improve our abilities to deliver data quickly and provide better customer service and experience with our new Travel Portal functionality . The Assistant Manager Technology is a People Leader with strong communication and interpersonal skills who looks forward to leading a cross-functional strategic team tasked with helping define and shape new opportunities for Southwest .
Additional details:
This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming.
U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
Communicate, support, and drive understanding of Company and Department goals/initiatives to the Team and incorporate these goals into their day-today work
Provide day-to-day Leadership, coaching, and training to the cross-functional Teams to deliver solutions and services to meet enterprise needs
Assist with developing and executing strategies and processes to improve performance and the value of products and services provided
Lead a cross-functional Team to deliver solutions and services to meet enterprise needs
Drive and follow through to resolution of organization, team and individual issues
Participate in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
Provide Technical thought Leadership related to assigned functional area
Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
Work alongside Technology and business partners to measure financial benefits and demonstrable business value
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Broad knowledge of business/Leadership principles, including planning, organizing, developing, and supervising
Knowledge of technology practices, concepts, methodologies, tools and trends
Skilled in partnering and communication in order to facilitate interactions with business Customers and technology teams
Ability to use appropriate motivation and influence techniques to achieve desired Team results
Ability to set and manage stakeholder expectations
Ability to deliver quality projects on time and within budget
Skilled in organization, communication, and prioritization and ability to work in matrixed environment that includes Employees, Vendors, and Managed Services
Broad Knowledge of business and the ability to provide tactical leadership to coach and develop the team to improve knowledge of business applications and impact on business functions
Education
Required: High School Diploma or GED
Required: Bachelor's degree in Management Information Systems, Computer Science, Business Administration or related field and/or equivalent formal training
Experience
Fully functioning, broad knowledge in:
A Business and/or Information Technology environment
Direct or indirect Leadership experience
Preferred: Knowledge of the AWS platform, Data Integrations, IDF, and Analytics
Preferred: Experience in a Scaled Agile (SAFe) environment
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Air travel with frequent overnight stays required
Ability to work extended hours as needed
Pay & Benefits
Competitive market salary from $137,250 per year to $152,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck *
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

• Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
04/23/2024