• Organize and facilitate planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
• Intake and evaluate relevant information to define project scope and establish milestones
• Lead a portfolio of small, medium, and large campaigns and projects for various areas across Southwest's business in Customer Experience & Digital
• Ensure critical activities and deliverables are performed on time, within capacity parameters, without error and within agreed upon scope
• Build trust across the department and within the team dynamic
• Ensure necessary internal and external communication, while improving overall transparency, reconcile conflicts between the working team, leadership, and outside partners, if necessary, with knowledge of when to provide solutions and when to escalate issues to leadership for resolution
• Ensure the development teams are practicing the core Agile values, practices and principles of collaboration, prioritization, team accountability, and visibility
• Look for avenues to increase the productivity effectiveness of the teams in any way possible
• Assist team with making appropriate commitments through story selection, task definition
• May perform other job duties as directed by Employee's Leaders

• Skilled at conflict management, motivating, coaching, and leading project teams through unplanned changes
• Skilled in planning, preparing for, and leading meetings
• Skilled at listening, understanding, and succinctly communicating ideas in writing or speaking to project teams, peers, leadership, and senior leadership
• Skilled in presenting to executive level leadership
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
• Ability to show attention to detail and accuracy
• Ability to produce working contracts among different stakeholders such as definition of done, scope lock, acceptance of work etc.
• Skilled in strong organization and communication
• Skilled in utilizing strong problem-solving in an unstructured environment as a self-starter
• Ability to build and maintain relationships at all levels, including across project teams, with peers, leadership, and senior leadership
• Ability to demonstrate and maintain an extremely high regard for confidential and sensitive information

Education

• Required: High School Diploma or GED

Experience

• Preferred: PM or Scrum experience

• Advanced level experience, seasoned and specialized knowledge in:

  • Scrum framework and Kanban methods

  • Velocity and flow metrics

  • Techniques for increasing team effectiveness

  • Project management

  • Campaign development

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guideline

Pay & Benefits:

Competitive market salary from $108,000 - $120,000* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the

discretion of the company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
• Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit**
• Explore more Benefits you'll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits

***Profit-sharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company.