Description

Dispatch Administrative - Houston, TX

WRM is an environmental wastewater management company based in Houston, TX that offers its employees a company culture focused on Customer Service, Continuous Improvement, Respect, Safety, Compliance, and Honesty.

The Company: Waste Resource Management, Inc (WRM) is a rapidly growing organization with operations in TX, CO, FL, and NV. WRM is known for their commitment to innovation and the institution of “GREEN” initiatives.

• We place the safety of our employees, communities, and the environment ahead of all other priorities.
• We are committed to building a culture that values our employees, customers, and the environment.

The Position -  The dispatch admin will assist the dispatcher in routing and scheduling duties as well as assist the administrative staff in other duties to effectively maintain quality service.

Responsibilities:

• Assists the Market Manager and leaders with delegated tasks.
• Greets and assists visitors.
• Answers phones, transfers calls, takes messages and routes callers to the correct department.
• Collects, gathers, organizes and scans documents to the appropriate department.
• Researches missing or incomplete manifests and responds appropriately.
• Responds to customer concerns and questions.
• Stamps third party manifests as they come in.
• Collects data from Driver’s Daily Route sheet and enters into mileage spreadsheet.
• Works on manifest for previous day (stamps, signs, dates, separates, scan and file, mail out manifest to City if required).

• Coordinates drivers and vehicles to assigned destinations in a timely and efficient manner.

• Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers.

• Records driver assignments, delivery time, and other transportation data in a computer database to track metrics.

Qualifications

Educational Background & Experience Requirements:

• High School Diploma/GED preferred.
• Intermediate knowledge of Word and Excel.
• Fluent in English and Spanish.
• Transportation/dispatch industry experience.
• 3 years administrative experience preferred.

Why Should You Apply?