Job Summary:

The purpose of this position is to lead and manage SCG’s Remittance Operations – responsible for successfully processing approximately 7 million lockbox payments annually across the enterprise. This manager is also responsible for managing electronic payments from various payment vendors and financial institutions. This role has peer positions within the Southern Company family at both GPC and APC. The manager leads a department of 15 management and clerical staff (with 2 direct reports) who ensure same/next day payment posting levels – including ongoing processing of return payment processing, unpostable payments, LiHeap and other energy assistance grant posting and document management activities. This role also has responsibility for managing all payment initiatives/projects and for providing expertise on payment compliance.

Job Responsibilities

Functional Expertise:

-Delivering results through expertise in remittance processing – business process and technical experience

-Strong production operational leadership – staff management, remittance equipment processing and systems administration

-Knowledge and management of payment/cash processing, accounting, compliance – cash posting management, payment reversal processing, multi-company payment process segregation

-Effectively troubleshoot and resolve remittance application and equipment issues

-In-depth knowledge of customer billing and payment and related systems

-Experience with NACHA ACH and PCI regulations

Business Acumen:

-Ability to effectively manage/lead a team of management and clerical staff in a remittance processing center / production operation (15 resources)

-Experience and expertise in the payment processing industry – including compliance

-Strong project management leadership and implementation knowledge and experience

-Vendor management acumen across systems, equipment and business processes – contract review and negotiation and vendor relationship management.

Engagement:

-Employee engagement activities to maintain morale in a challenging production environment

-Focus on positive customer payment interaction and experience

-Highly effective communication and interpersonal skills

Driving Results:

-Strong performance management and leadership to drive to same/next day processing of all mailed payments.

-Effectively implement payment-related projects – providing leadership and support for all phases

-Strategic expansion of the processing equipment into managing document imaging and delivery for other departments.

Qualifications

Education, Certifications/Licenses:

Required: BS or BA – Business-related discipline (i.e. Accounting, Finance, etc.) or equivalent work experience

Preferred: Equivalent work experience

Related Work Experience:

Required: 5-7 years of remittance processing supervision/leadership experience and/or utility company experience in production or operation supervision/leadership roles

Preferred: at least 3-5 years of remittance processing supervision/leadership experience and/or utility company experience in production or operation supervision/leadership roles

Applicant may possess a combination of equivalent education and/or work experience.

Specific Skills & Knowledge:

Required:

See above job description.

Intermediate proficiency in MS Outlook, Excel, Word, PowerPoint

Customer Service experience and customer-centric skills

CC&B and/or similar customer care, billing and payment system acumen

Preferred:

Working Conditions/Physical Requirements:

Remittance production floor and back-office

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company Gas provides for the energy needs of over four million U.S. households and businesses. As the largest natural gas-only distribution company in the United States, we're working to ensure that Americans have access to a supply of clean, safe, reliable and affordable natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 3498

Job Category: Customer Service

Job Schedule: Full time

Company: Nicor Gas