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JOB SUMMARY:
The Data Scientist Principal role will provide the advanced analytics that lead to improved business profitability, increased operation efficiencies, and higher customer satisfaction. This role requires a combination of conceptual thinking, analytical expertise, research design, business acumen, a strategic mindset, customer focus, and is responsible for modeling complex business problems and discovering business insights using quantitative disciplines and visualization techniques. The successful candidate must possess a fervent desire to work with cross-functional teams while expanding CS&S analytic capabilities to facilitate/affect positive change within the organization.
JOB REQUIREMENTS:
A bachelor’s degree in Data Analytics, Statistics, Computer Science, Econometrics, or a related field is required.
A master’s degree in Data Analytics, Statistics, Computer Science, Econometrics or a related field is highly preferred
5 years of hands-on experience with data and analytics; with progressively increased level of responsibility
Knowledge of internal and external data, systems, and sources
Proficient with one or more programming languages (SQL, SAS, R, Python)
Working knowledge of industry accepted predictive modeling techniques (e.g. Decision Trees, Neutral Nets, and Linear Regression) coupled with the ability to accurately interpret and present the results
Working knowledge of Hadoop, big data platforms, and data lakes a plus
Demonstrated experience applying data science methods to real-world data problems
Knowledge of model implementation a plus
Experience developing and utilizing visualization tools
Demonstrated verbal and written communication skills with experience credibly influencing highly technical and executive audiences; the ability to explain data science processes and outcomes in practical terms
Experience managing and prioritizing multiple projects simultaneously involving internal and external stakeholders
Ability to effectively collaborate in highly cross-functional environments, engage diverse stakeholders, and translate significant information and varied points of view into insights for Customer Services & Solutions
MAJOR JOB RESPONSIBILITIES:
Identify and gather data, build and deploy analytical models, and provide data-driven recommendations that enable Customer Services & Solutions to improve services and programs
Identify solutions for data infrastructure, including data storage, retrieval, governance, and cataloging
Gather and analyze market data to understand customer trends and expectations and make recommendations to partner organizations to increase satisfaction and grow sales
Produce analytics to support proactive and preemptive communications
Enable personalization with analysis of customer preferences and behaviors
Conduct exploratory data analysis with the goal of recommending initiatives to reduce call volume, reduce customer effort, increase revenues and profitability
Understand how our customers interact with our company across all our channels
Analyze structured (quantitative) and unstructured (text, voice recordings) data to develop recommendations to improve customer service performance, optimize channels and programs, and grow profitability
Produce advanced analytics for business cases
Assist the Workforce Strategy team with analyzing employee demographics, performance and quality monitoring information and other data to inform both the training content as well as long term workforce plan
Assist with the Customer Solutions product portfolio analysis
Assist with the annual Customer Solutions goal setting process including modeling and forecasting
Establish external and internal relationships to share best practices in data science, stay abreast of industry trends and emerging technologies
Communicate technical information and complex data to non-technical audiences in a logical and concise manner
Document success stories of data science making material impact on Customer Services & Solutions business
Spearhead data literacy within Customer Strategy & Solutions organization; create change management plans to promote data science; build momentum for analytics being critical to the cultural DNA
Examples of projects:
Solutions Portfolio Optimization:
Predictive analytics to forecast future outcomes of product success (e.g. demand, customer preferences, opportunities for innovation and enhancement)
Lifetime Value Analysis: Estimating future value of a customer over the relationship with the company.
Churn Prediction: Identifying customers at risk of unenrolling.
Propensity Models: to identify those segments of customers likely to enroll.
Satisfaction: Identify satisfaction levels of products
Data Ingestion for Cloud Data Platform, which is the new data lake that is rolling as a part of the CIS platform upgrade (ASCEND).
This data lake needs to be ingested with various data sources and the principal would be assigned to document Customer Solutions data sources (Oracle Sales Cloud, VisionDSM, LAMP, PSCS, Energy Direct, etc) and ensure they are ingested and curated by the Data Management Hub team.
Customer Choice: collaborate on the Load Prediction/Optimization Model
Play an active role in supporting leaders in optimizing how to predict load impacts based off customer choice offerings.
Integrated Resource Plan & Achieve Customer Program goals:
Data ingesting, integration, automation, and dashboard development for programs that will be evaluated as part of the IRP (Energy Efficiency, Renewables, ET, DER, etc). Currently, there are a lot of manual reports being tracked in Excel for programs.
Credit & Collections:
Arrears Modeling - Build models to predict likelihood of customers to go into arrears and then subsequently into a charge-off state.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 5202
Job Category: Customer Service
Job Schedule: Full time
Company: Georgia Power
Other
Utilities
$129k-158k (estimate)
04/14/2024
06/13/2024
southerncompany.com
SALISBURY, NC
15,000 - 50,000
1912
RONNIE WALSTON
$10B - $50B
Utilities
Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Southern Company owns electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications. The men and women who work at Southern Company understand that we dont simply provide a product or service. Clean, safe, reliable and affordable energy is essential to our way of life. More than 10...0 years ago, our company played a major role in the growth and prosperity of the South and we continue to play a role today through our support of economic development and our philanthropic efforts. We believe the communities we serve should be better off because were there. Our principal business is to make, move and sell energy. Those are the whats of our business. But its the hows that make us different. The actions of our employees are what truly define us and have earned us a high level of trust among our customers, shareholders and regulators.
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