Customer Service Representative (Floater for Demopolis, Eutaw, and Uniontown, AL)

Description

Customer Service Representative - Floater

Locations: Demopolis, AL - Eutaw, AL - Uniontown, AL

Job Summary:

This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative. The successful candidate must be available to work in the business office as well as in the customer service call center.

_ _ The successful candidate will be required to float between the Demopolis, Eutaw, and Uniontown Business Offices as needed.

Responsibilities:

• Receiving and greeting customers in the local office and/or over the phone or online
• Processing payments and balancing cash funds:
• Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk
• Assisting customers with electrical service issues:
• Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection
• Responding to customers with billing or collection inquiries:
• Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders
• Promoting and selling Alabama Power Company products and services:
• Budget billing, flat bill, EFT, paperless billing, electric water heater conversions, All Connect transfers, Agency Assistance portal, landlord portal, OCC
• Assisting customers with program requests:
• Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)
• Educating customers on ways to avoid/address service or payment issues in the future
• Understands the meter reading process and billing cycle
• Assisting with merchandise sales
• Representing Alabama Power Company to customers in a positive manner

Experience:

• Proven customer service experience
• Cash handling experience preferred
• Collection experience preferred

Knowledge, Skills & Abilities:

• Customer focused and excellent interpersonal skills
• Ability to work well with internal and external customers
• Strong analytical and problem-solving skills
• Ability to build and maintain relationships with customers and co-workers
• Excellent time-management, planning, and organizational skills
• Team player with ability to effectively interact with others to achieve success
• Understanding of Customer Service Code of Conduct and Code of Ethics
• Must be able to successfully complete all required testing for this position

Required Test:

• 00126 - CSR-MH (Customer Service Assessment)

Alabama Power provides the valuable combination of competitive prices, reliable electricity supply and unparalleled service to 1.4 million homes, businesses and industries in the southern two-thirds of Alabama.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Customer Service

Job Type: Standard

Primary Location: Alabama-West Alabama-Demopolis

Operating Company: Alabama Power Company

Other Locations: Alabama-West Alabama-Eutaw, Alabama-West Alabama-Uniontown

Job Type: Standard

Travel (Up to...): No

Union Covered: No

Work Location(s):

Demopolis Local Office - 205 North Main Street (205DEMOPOLIS)

205 North Main Street

Demopolis, 36732

Eutaw Local Office - 301 Prairie Avenue (301EUTAW)

301 Prairie Avenue

Eutaw, 35462

Uniontown Local Office - 301 Water Street (301UNIONTOWN)

301 Water Street

Uniontown, 36786

Req ID: APC2008289