Business Operation Technology Services (BOTS) Program Manager

Please Note: You must be able to work ON-SITE at least three (3) days per week and/or as additionally required.

There is NO relocation assistance available for this position.

JOB SUMMARY

This position will lead strategic initiatives, foster governance, navigate processes, and drive business excellence for the Business Operations Technology Services (BOTS) for Southern Company Gas and for the respective functional domain.

The resource appointed to this role is required to have a deep understanding of the Southern Company GAS Technology supporting the respective business domains and its associated applications, systems, and tools. This is a critical requirement for the selected resources to success in this role.

GOVERNANCE AND DECISION-MAKING:

• Support the establishment & enforcement of governance processes to ensure projects align with the organization's strategic objectives.

• Act as the driving force behind steering committees and decision-making structures.

Resource Allocation and Strategic Oversight:

• Oversee project funding processes, ensuring allocated resources are strategically aligned with the organization's priorities and goals.

• Manage the BOTS organization's functional portfolio, aligning projects with strategic objectives and ensuring successful execution.

Knowledge of Southern Company Gas:

• Possess in-depth knowledge of Southern Company Gas, applications, systems, processes, and tools.

Strategic Communication:

• Develop and execute strategic communication plans to ensure stakeholders are well-informed and aligned with organizational goals and objectives.

Client Engagement and Solution Delivery:

• Maintain a focus on business demands, engaging with leaders and internal teams to understand their needs and requirements. Drive fitting technology solutions to meet business demands.

Relationship Building:

• Foster positive relationships with key partners and stakeholders within and outside the BOTS organization.

• Drive collaboration and synergies to enhance overall organizational effectiveness.

Business Continuity Planning:

• Support business continuity plans to ensure uninterrupted operations during unforeseen events.

Demand Management:

Oversee demand management processes for their respective functional areas, ensuring incoming requests are evaluated, effectively prioritized, and documented in the respective tools.

Make informed decisions based on prioritization and alignment with strategic objectives.

Financial Planning and Budget Management:

• Collaborate with leaders on financial planning, budget allocation, and resource management and utilization.

• Ensure fiscal responsibility and alignment with organizational goals.

Collaboration with other Relationship Managers and BOTS leaders:

• Collaborate with Product Managers (Request and Service Management) to ensure that project requests and services align with business goals and are executed efficiently.

FUNCTIONAL EXPERTISE:

As a leader within the Business Operations Technology Services (BOTS) organization for Southern Company Gas, the Program Managers functional expertise plays a crucial role in aligning technology processes, managing performance metrics, and providing insights for effective decision-making. Therefore, it is critical that this person has a deep knowledge and understanding of the following.

GAS Application Technology and Functionality:

• Gain a deep understanding of GAS application technology and functionality.

• Incorporate this knowledge into BOTS organization processes to enhance alignment with business objectives.

• Provide SME input on available data points for cost, time, and scope management.

BUSINESS ACUMEN:

As a leader in the realm of Business Operations Technology Services for Southern Company Gas, business acumen is integral for the success in this role.

Analytical Skills:

• Possess strong analytical skills to gather and interpret market data.

• Utilize data-driven insights for strategic decision-making and technology planning.

Communication and Interpersonal Skills:

• Demonstrate excellent communication and interpersonal skills.

• Effectively lead and influence cross-functional teams to achieve common goals and objectives.

Organizational and Project Management:

• Showcase exceptional organizational and project management abilities.

• Efficiently coordinate and oversee technology projects to ensure timely and successful implementation.

Risk Management:

• Proficient in assessing and mitigating risks associated with oil and gas operations.

• Address safety and environmental risks to ensure compliance with regulations and industry standards.

Adaptability and Agility:

• Ability to work in a dynamic, fast-paced environment.

• Adapt quickly to changing business needs and technological advancements.

DRIVING RESULTS:

It is critical for this role to have the ability to drive results for success and that require these key elements associated with driving results:

Metrics Development and Execution:

• Develop and implement department metrics that align with organizational objectives.

• Regularly monitor and analyze metrics to assess performance and identify areas for improvement.

SLA Management:

• Establish, monitor, and exceed service level agreements to meet customer expectations.

• Implement strategies to enhance service delivery and ensure customer satisfaction.

Operational Issue Resolution:

• Follow up with operational groups on application and process issues to ensure resolution.

• Collaborate with teams to address root causes and implement corrective actions.

Program Management Excellence:

• Leverage proven program management experience to ensure successful delivery of initiatives.

• Manage change effectively and drive the adoption of new tools, applications, and processes within the organization.

EDUCATION, CERTIFICATIONS/LICENSES:

Required:

• Bachelors Degree in Business Administration, Information Systems or Computer Science or Management Information Systems.

• Minimum 5 years experience in successfully managing and delivering large-scale programs/projects in a strategic leadership role.

• Or Equivalent combination of academic education and analytical or utility operational experience. Proven ability to effectively coordinate and influence across multiple stakeholder groups.

• Experience delivering initiatives from conception through execution.

• Strong verbal and written communication skills, able to distill complex information into digestible content for stakeholder groups.

• Familiarity with program management tools, techniques, and software.

• Intermediate to advanced Excel skills.

Preferred:

• Masters Degree in Business Administration, Information Systems or Computer Science or Management Information Systems.

• Minimum 10 years experience working in or with tech teams to build and deliver solutions.

• Expertise in program management tools, techniques, and software.

• Self-motivated with ability to work independently and autonomously.

• Excellent organizational skills with critical attention to detail.

• Ability to demonstrate sound judgment in ambiguous situations.

• Knowledge of the principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information.

• Project Management Professional Certification (PMP).

• Agile Certified Practitioner (PMI-ACP).

• Scrum Master Certification

OTHER PREFERRED QUALIFICATIONS:

• Proven experience in program management or a related role.

• Track record of consistent successful delivery of programs and effective change management.

• Demonstrated ability to develop and execute relevant department metrics.

• Experience in meeting and exceeding service level agreements.

• Strong analytical and problem-solving skills.

• Track record of effective communication and leadership in cross-functional settings.

• Experience in project management with successful project implementations.

• Knowledge of risk management principles, particularly in the context of oil and gas operations.

• Strategic thinking and problem-solving skills demonstrated in previous roles.

• Familiarity with product development methodologies and tools.

• Ability to thrive in a dynamic, fast-paced environment.

ATTRIBUTES:

• Results-driven with a focus on achieving business objectives.

• Collaborative and influential leadership style.

• Detail-oriented with a commitment to quality.

• Proactive in identifying and addressing risks and challenges.

• Innovative thinker with a strategic mindset.

• Adaptable and able to navigate change effectively.

Southern Company Gas provides for the energy needs of over four million U.S. households and businesses. As the largest natural gas-only distribution company in the United States, we're working to ensure that Americans have access to a supply of clean, safe, reliable and affordable natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 4541

Job Category: Information Technology

Job Schedule: Full time

Company: Atlanta Gas Light