SUMMARY

The purpose of the Business Analyst position is to conduct analytical activities to support Southern Company Gas’ local distribution companies including data analysis, KPI reporting, segmentation, and research. The Business Analyst supports sales, business development, national accounts, and other business units with data, analysis, project/program evaluation, and planning and strategic decision-making.

This position may be filled as Business Analyst I, II, III, IV or V. Individuals who demonstrate advanced skills in terms of work experience, education, and certifications may be eligible for the more advanced position.

This position follows a hybrid work schedule. Employees are required to be in the office three (3) days per week.

REPRESENTATIVE DUTIES AND RESPONSIBILITIES:

• Prepare recurring reports to assist sales, business development, and national accounts teams.

• Compile, maintain, track, and report data from external sources to include energy prices, energy cost comparisons, as well as a variety of economic indicators.

• Complete ad hoc requests for research, analysis, and reporting by pulling from diverse internal and external data sources, implementing the appropriate method of analysis, and presenting relevant insights.

• Track and report on program effectiveness, including web analytics, response rates, and conversion rates.

• Segment customers to analyze behavior to determine optimum product offerings, messaging, channels, audience, and programs to achieve business goals.

• Support sales management in identifying new customers, markets, trends, and applications for natural gas and assesses the business impact of those implications.

• Maintain and manage several databases and Power BI dashboards to support the Growth & Retention department. Create new Power BI dashboards providing tracking, trending, reporting, and business insights.

• Consolidate analysis, summarize key findings and trends, and produce presentations.

• Apply industry, marketing, business, and analytical knowledge to support business decisions and offer fresh and creative ideas for digital ads and marketing collateral.

• Support departmental campaigns, programs, and initiatives by offering relevant ideas and strategies and tracking applicable metrics.

• Responsible for forecasting customer growth and attrition with the use of statistical software.

• Support the National Accounts team by providing service to both internal and external clients and conducting analysis. Establish partnerships to ensure the highest level of service for national accounts.

• Provide research assistance for strategic planning and business development efforts as well as ad-hoc research requests.

• Develop and administer internal and external surveys and provide full analysis of survey results.

• Provide support and help manage programs focused on increasing the use of natural gas to include advertising, market research, rebates, field initiatives, etc.

• Collaborate directly with natural gas marketers on opportunities to educate consumers on the benefits of natural gas and conversion opportunities.

• Perform data quality verification checks on new and existing projects, customer data records, etc.

• Provide backup assistance to other roles within the department, as needed.

• Participate in special projects, as requested.

• Other duties as assigned.

DESIRED QUALITIES & ABILITIES:

• Strong analytical skills.

• Possess a robust attention to detail and ability to manipulate and analyze large datasets to identify trends, insights and/or solutions.

• Proven ability to convert data into meaningful and actionable reports and presentations that successfully communicate information to management.

• Exhibit high level of personal responsibility to data analysis and independently set priorities of tasks amongst multiple assigned projects.

• Ability to manage and prioritize multiple projects simultaneously along with good organization and time management skills.

• Excellent interpersonal and written communication skills.

• High level of proficiency with Microsoft Excel and Power BI.

• Advanced Microsoft office skills (Word, SharePoint, and PowerPoint)

LEVEL I:

Education and Experience Required:

• BA/BS degree in Business, Finance, Economics, Statistics, or related field

• Up to 2 years’ experience performing data analysis.

LEVEL II:

Education and Experience Required:

• BA/BS degree in Business, Finance, Economics, Statistics, or related field

• 2-3 years’ data analysis experience

Preferred:

• Utility, natural gas or other energy industry experience

LEVEL III:

Education and Experience Required:

• BA/BS degree in Business, Finance, Economics, Statistics, or related field.

• 3-5 years’ data analysis experience.

• Demonstrated research, data mining, and analytics skills.

• Demonstrated ability to translate data into actionable recommendations.

• Advanced Proficiency of business analytics software and technical tools (Excel, PowerPoint, PowerBI).

• Advanced level presentation of analysis results.

• Ability to conduct trending and analysis to identify root causes and possible solutions.

Preferred:

• Utility, natural gas or other energy industry experience.

LEVEL IV:

Education and Experience Required:

• BA/BS degree in Business, Finance, Economics, Statistics, or related field

• 5-7 years’ data analysis experience

• Demonstrated research, data mining, and analytics skills

• Demonstrated ability to translate data into actionable recommendations

• Advanced Proficiency of business analytics software and technical tools (Excel, PowerPoint, PowerBI)

• Advanced level presentation of analysis results

• Ability to conduct trending and analysis to identify root causes and possible solutions

Preferred:

• Utility, natural gas or other energy industry experience

LEVEL V:

Education and Experience Required:

• BA/BS degree in Business, Finance, Economics, Statistics, or related field.

• 7 years’ data analysis experience.

• Demonstrated research, data mining, and analytics skills.

• Demonstrated ability to translate data into actionable recommendations.

• Advanced Proficiency of business analytics software and technical tools (Excel, PowerPoint, PowerBI).

• Advanced level presentation of analysis results.

• Proven track record of business model creation and management.

• Provide leadership qualities to the department.

Preferred:

• Utility, natural gas or other energy industry experience

SUCCESS FACTORS:

Executing for Results Collaboration and Building Relationships

Learning and Thinking Industry Knowledge/Business Acumen

Honoring Corporate Values & Standards

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Infrequent travel required (0-5%)

Southern Company Gas provides for the energy needs of over four million U.S. households and businesses. As the largest natural gas-only distribution company in the United States, we're working to ensure that Americans have access to a supply of clean, safe, reliable and affordable natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 4761

Job Category: Data Analytics

Job Schedule: Full time

Company: Atlanta Gas Light