Lead Veterinary Boarding Receptionist
Department: Administrative
Employment Type: Full Time
Location: Dallas, Texas
Description
Canine Country Club and Wellness Center is now hiring for an enthusiastic, compassionate, and experienced Client Service Representative to lead our team as a Lead Veterinary Boarding Receptionist!
Canine Country Club and Wellness Center is a boarding, grooming and wellness center. Because you are the first and last contact for our clients at the front desk, you are the key to creating lasting impressions. You must have a passion for people and their pets. We expect extraordinary client service and communication, outstanding computer abilities, accurate financial skills, and a consistently positive attitude in this role.
Some of the responsibilities you will own in this role:

• Provide friendly, quality customer care to patients and clients.
• Guide and develop our front desk team.
• Process invoices.
• Ensure daily financial close is properly completed.
• Answer phones, schedule appointments, and obtain all necessary medical history.
• Determine the status of the patient's immunizations and tests.
• Communicate with the doctor and technical staff on the patient's arrival and necessary treatments.
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian.
• Accurately input data into computer software.
• Deliver results in areas of staff development, training, client satisfaction, and safety.

This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change
Preferred Qualifications

• High school diploma.
• A minimum of 2 years of experience in a veterinary client service setting.
• Ability to lead by example and positively influence others by managing and participating in the mentorship and training of team members.
• Positive and productive communication skills.
• A self-starter with a strong sense of ownership.
• Friendly, encouraging, and professional attitude.
• Weekend availability as needed.
• Must be able to lift 30-50 pounds.

Benefits

• Paid time off
• Health, dental, vision, and life insurance.
• Paid parental leave.
• Employee discounts.
• Flexible schedules.
• 401K with company match.
• Training and career development.