Medical Assistant/Front Desk Coordinator 

What we do

We’re the leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. And specialize in helping physicians exceed growth expectations while providing best-in-class infrastructure for quality patient care that allows patients to live their best lives. We’re unlike others in the industry; we think and do things differently and are frequently told by our patients that we’re a breath of fresh air. We work with some of the fastest-growing, most promising, and well-respected healthcare practices in the U.S., which is quite fulfilling. We’ve worked unbelievably hard to serve our patients and it's paid off.

Our goals

• To become the undisputed, #1 recommended healthcare management services organization
• To be recognized by our patients as the industry's best musculoskeletal and pain management provider. 
• To create a work environment and culture so rewarding that we become a magnet for the most talented people.

A few things about us

Our team is now 300  Strong. We're bootstrapped, profitable, and have grown faster than we ever expected. In fact, we've been growing so fast lately that we're flourishing and need more excellent people now. Our appealing work environment includes highly competent co-workers, competitive pay, engaging work, business casual dress, flexible schedule, full health, vision, and dental benefits, and 401k with employer match. We work very hard and have a lot of fun. We thrive on doing things better, more efficiently, and smarter. We have high expectations of our people because we all live and die by our values and trust our teams to get their work done and maintain a proper work-life balance. 

Here’s where you come in

At PartnerCare, we believe our team members are at the heart of our organization. The Medical Assistant directly assists our practice physicians, nurses, and other healthcare professionals in providing patient care, with the focus being on performing clerical tasks. They are required to assist healthcare professionals in administrative and clinical tasks working closely with patients. Our MA'S are compassionate, but at the same time have the ability to keep a professional distance. Patients may be experiencing a whole range of emotions such as anxiety, anger, or helplessness and our MA’s are sympathetic and understanding of their needs.

The Front Desk Coordinator role will provide outstanding service and create a welcoming experience for our patients. They will assist patients with providing information required at intake for their visit and will collect any copays or other payments that are due at time of service. The role will ensure that documentation is clear, organized, and ready for the care team to provide excellent care during the patient’s visit. You may also assist in scheduling follow up appointments as instructed by the care time and answer incoming calls for the clinic.

Job Duties

• MUST be willing to travel between our Fletcher, NC and Brevard, NC facilities as needed.
• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
• Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; drawing blood; preparing patients for x-rays.
• Educates patients by providing medication and diet information and instructions, answering questions.
• Completes records by recording patient examination, treatment, and test results.
• Keeps supplies ready by inventorying stock; placing orders; verifying receipts.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains a safe, secure, and healthy work environment by following, and enforcing standards and procedures, complying with legal regulations.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Serves and protects the physician or health care provider practice by adhering to professional standards, policies, and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.

Education and Experience 

• High school Diploma/GED required; Associates or Bachelor’s Degree in Healthcare preferred.
• Two (2) years of experience as a Medical Assistant in a medical office; ASC preferred
• Knowledge of HIPPA and client confidentiality laws

• Ability to maintain confidentiality in filing patients’ data and knowledge of ICD-9 and CPT coding
• Knowledge of relevant OSHA, JCAHO, and CLIA requirements and guidelines
• Ability to use clinical equipment such as scales, thermometer, butterfly needles, stethoscope and sphygmomanometer; vision and hearing screening instrument, tympanometer, pulse oximetry, and basic laboratory equipment such as a microscope, hematology analyzer, and centrifuge

Is this you? If so, then we invite you to join us and apply. See firsthand what it’s like to grow and advance in a truly collaborative environment where everyone is supported, empowered, and inspired to be their best and unlock their full potential.

One last thing, if you heard about this position from one of our PartnerCare team members, make sure you tell us and enter their contact information and we will do all the leg work. 

Partnercare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.

Partnercare does not accept unsolicited submissions from third parties.