1 Collections Representative Job in Coldwater, MI
Southern Michigan Bank & Trust is Hiring a Collections Representative Near Coldwater, MI
OFFICER: Non-Officer
FLSA STATUS: Non-Exempt
Organizational Expectations Of EmployeeAdhere to organizational policies and procedures; act as a leader within and outside the organization; perform duties as workload necessitates; maintain a positive and respectful attitude; communicate regularly with supervisor about department issues; demonstrate flexible and efficient time management and an ability to prioritize workload; consistently report to work on time prepared to perform duties of the position; meet or exceed department productivity standards; maintain confidentiality in reference to the Bank and its business, as well as the affairs of bank customers; attend and participate in staff, department, and other meetings, as required. Other duties and responsibilities as assigned.
Direct Supervision Exercised OverNone
Essential Duties And Responsibilities
- Contacting delinquent customers to request payment regarding the retail portfolio of the organization including secondary market serviced portfolio.
- Following up on customer calls with regards to concerns, questions, and payment information.
- Must be able to work with multiple objectives and meet various deadlines.
- Negotiate accounts to up-to-date status.
- Provide recommendations for recovery solutions.
- Responsible for collecting charge-off accounts as required.
- Perform collateral inspections.
- Complying with internal procedures and operations in a manner to meet statutory and regulatory requirements.
- Contacts clients with delinquent accounts, initiates appropriate actions, and maintains records.
- Preparing collection files for imaging
- Home visits with face-to-face customer contact
- Become familiar with processes for the Home Affordability Modification Programs (HAMP) as well as other cure types depending on Investor requirements or regulatory requirements, i.e. FHLMC, RD, Michigan Modification, etc. This includes any required monthly reporting.
- Physical Demands
- Regularly sit for long periods of time, walk, bend over, stoop, and kneel.
- Regularly use hands and fingers to handle objects, and operate equipment such as 10-key pad, calculator, copier, PC keyboard, and mouse.
- Occasionally use hands and arms to reach, lift, move, carry, pull, and push files/objects up to 20 pounds while sitting, standing, climbing, or walking.
- Regularly use eyesight for close vision, distance vision, color vision, depth perception, and the ability to focus.
- Regularly use the sense of hearing.
- Regularly speak clearly using the English language.
- Work Environment
- Standard office environment.
- Exposed to temperature conditions common at the time.
- Noise level is usually moderate/conversational.
- High School Diploma or Equivalent.
- Banking and loan experience helpful.
- Basic computer experience including Microsoft Word, Excel, and database knowledge.
- Good typing skills.
- Excellent verbal and written communication skills, including the ability to effectively compose original correspondence and verbally exchange information with customers and vendors.
- Ability to interpret the needs of customers and effectively resolve any problems to ensure complete satisfaction.
- Basic math skills, including the ability to calculate fractions, decimals, and percentages.
- Ability to apply common sense understanding to carry out verbal and written instructions and deal with standardized and unique situations.
- Excellent customer service skills.
This job description does not create an employment contract, implied or otherwise, other than an "at-will" working relationship.
Job Summary
Contractor
Banking
$35k-45k (estimate)
04/08/2023
06/06/2024
The job skills required for Collections Representative include Customer Service, Written Communication, Customer Contact, Time Management, Confidentiality, Microsoft Word, etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collections Representative positions, which can be used as a reference in future career path planning. As a Collections Representative, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Representative. You can explore the career advancement for a Collections Representative below and select your interested title to get hiring information.
If you are interested in becoming a Collections Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collections Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collections Representative job description and responsibilities
A collections representative, often referred to as an account collector, works on behalf of creditors to collect past-due debts from consumers or businesses.
01/18/2022: Macon, GA
May also be known as bill collectors or accounts receivable specialists.
01/30/2022: Toledo, OH
Commonly deal with delinquent accounts—people or businesses who have not paid their bills on time.
02/10/2022: Rock Island, IL
Collections specialists often work for third-party agencies responsible for pursuing collections for several companies.
03/23/2022: Danbury, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collections Representative jobs
Often entry-level professionals. Minimal experience and education required when pursuing this position.
03/09/2022: Davenport, IA
Step 3: View the best colleges and universities for Collections Representative.
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