WHAT WE ARE LOOKING FOR:Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances. WHAT WE EXPECT FROM YOU: * Coordinate incoming service requests * Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies * Communicate with vendors regarding scheduled work * Ensure Service Technician work hours are documented per internal quality control standards * Encourage and build positive relationships with team members, customers, and vendors * Provide high levels of service to all customers and team members * Demonstrate behaviors that cultivate a positive work culture * Contribute to community/company engagement efforts * Perform other duties as assigned by manager and/or supervisor JOB KNOWLEDGE & SKILLS: * Superb customer service skills * Strong written and verbal communication skills * Ability to keep neat and accurate records * Capacity to understand and follow directions * Competence with technology including Microsoft Office