WHAT WE ARE LOOKING FOR: We're seeking a Lead Technician with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on trouble-shooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances. WHAT WE EXPECT FROM YOU: * Assist in hiring, training, coaching, counseling, and managing a successful service team * Encourage and build positive relationships with all team members, customers, and vendors * Assist in ensuring all Southern Management policies, procedures, and internal quality control standards are upheld at all times * Monitor daily activities of service team to ensure product and service quality * Maintain accurate logs of, and schedules for, all maintenance work and materials * Perform daily checks of overall community appearance * Perform service technician responsibilities as necessary * Schedule, conduct and document regular meetings with service team members * Schedule and manage appropriate contracts * Provide high levels of service to all customers and team members * Aid in preparation of annual budget and community plans * Respond in emergency situations, as needed * Stay abreast of industry trends * Demonstrate behaviors that cultivate a positive work culture * Contribute to community and company engagement efforts * Perform other duties as assigned by manager or supervisor JOB KNOWLEDGE & SKILLS: * Ability to perform all Service Technician duties * Excellent written and verbal communication skills * Outstanding interpersonal skills * Exceptional customer service skills * Ability to effectively lead, coach, and motivate * High-level critical thinking skills * Knowledge of current applicable laws * Strong organizational skills * Adaptability and flexibility in fast paced environments * Ability to keep neat and accurate records * Knowledge of contract requirements * Understanding of basic mechanical and mathematical principles * Ability to lift 80 pounds to the shoulder and carry it * Aptitude with Microsoft Word and Excel * Experience with Yardi software products a plus