WHAT WE ARE LOOKING FOR: Responsible for ensuring that guests have a clean, well-stocked, comfortable environment to spend their time during vacations or business travel. They thoroughly clean guestrooms according to specified standards, and ensure overall guest satisfaction. WHAT WE EXPECT FROM YOU: * Maintain complete knowledge of correct maintenance and use of equipment * Monitor and maintain cleanliness, sanitation and organization of assigned work areas * Ensure security of any assigned keys, beeper, and radios * Review assignment sheet and update completed assignments always checking with Housekeeping Supervisor for additional assignments throughout the shift * Organize and prioritize daily assignments * Review assigned area and complete general removal of any trash or debris on floors * Check assigned floor closets and complete linen requisition to replenish linen supplies * Stock linen carts with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram * Maintain cleanliness and organization of floor closets * Clean designated areas with proper chemicals, tools and equipment * Transport any Room Service trays/items in guest hallways to service elevator landings * Inspect condition of all furniture for tears, rips and stains and report damages to Housekeeping Supervisor * Inspect condition of planters and plants; remove debris, polish planters * Empty trash containers, ashtrays and ash urns in all assigned areas * Remove trash; debris and cobwebs from all assigned areas * Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas * Report any damages or maintenance problems to the Housekeeping Supervisor * Turn over any lost and found items to the Housekeeping Supervisor * Ensure security of guest room access and hotel property * Make up cribs and rollaway beds; transport to designated rooms * Stock Housekeeping department supplies * Assist Lobby Attendant as assigned * Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor * Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately * Complete all required Appraisals * Maintain knowledge and compliance with departmental policies, service procedures, and standards * Availability during peak operating times, i.e.: Weekends, Holidays and Special Events * Work as a team member to ensure our guests have the best possible experience * Understand company's emergency procedures and be able to apply them when necessary * Report any incidents, property damage or injuries immediately to Manager/Supervisor * Attend department meetings and training sessions as necessary * Support Southern Management's Mission, Vision, and Values * Contribute to the team's effort by accomplishing tasks and assisting with projects as needed * Contribute to team/company engagement efforts * Perform other duties as assigned by Manager and/or Supervisor JOB KNOWLEDGE & SKILLS: * Perform job functions with attention to detail, speed and accuracy * Maintain confidentiality of guest information and pertinent hotel data * Knowledge of proper chemical handling * Previous guest relations training * Exert physical effort in lifting/transporting at least 75 pounds or more. * Push/pull carts or equipment up to 250 pounds. * Endure various physical movements throughout the work areas * Must be able to reach above head and shoulder height to perform job duties * Must be able to stand and exert well-paced mobility for up to 8 or more hours in length * Work environment -- Guest Rooms, Guest and Service Corridors, Vending Areas, Guest Laundry. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals * Excellent written and verbal communication skills * Compute basic arithmetic and mathematical calculations * Organized and detail oriented * Excellent time management skills * Excellent interpersonal skills * Sound leadership and managerial skills * Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction * Technical knowledgeable and competency in necessary systems and software:-[Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc.]