Overview

Your Career. Our Company. Together, We Grow. 

At Southern Illinois Healthcare (SIH), we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees.

As a non-profit system of almost 4000 employees, we have won national acclaim for our cancer, cardiac, stroke, bariatric, breast imaging, and rehabilitation services.

$/hr minimum - $/hr maximum (range increases based on education, experience and certifications)

Works collaboratively with physicians and other caregivers to deliver appropriate treatment and nursing interventions in an ambulatory office setting.

Responsibilities

• Safety
  • Manages processes effectively in regard to employee/patient safety

• Record Keeping

• Maintains all required records, reports, statistics, logs, files and other documents as required, including but not limited to payroll, schedules and status changes.

• Process Improvement

• Promotes a culture of process improvement by establishing unit/department based programs that supports the system’s process improvement goals.
• Actively participates on system-wide or hospital-based teams.

• Role Specific Responsibilities
  • Assists providers within the scope of clinical license in all aspects of patient care, including treatment, tests, procedures, and follow-up care as requested.
  • Escorts patients between waiting and clinical areas in a professional and courteous manner, including providing direct assistance to patients with wheelchairs or other limitations in physical mobility.
  • Follows office procedures to provide a thorough patient history and assessment during office visit.
  • Appropriately and efficiently triages and responds to all patient and provider communication, including phone calls, emails, patient portal messages, and in-person requests.
  • Documents thoroughly and appropriately in the patient record.
  • Follows office procedure to monitor expiration dates and storage conditions of medication and supplies.
  • Reorders and restock office or clinical supplies using good stewardship to avoid shortages or overstocking.
  • Uses proper sterilization, biohazard, and infection control procedures to prepare and maintain equipment and patient care areas.
  • Ensures operation of equipment by calling for repairs and evaluating new equipment and technologies.
  • Collaborates with providers and nurses outside of the immediate office setting to ensure continuity of patient care across all specialties and treatment settings.

Qualifications

Education

• High School diploma or equivalent

Licenses and Certification

• BLS required
• Medical assistant certification required. NCCT or AAMA preferred.

Experience and Skills

• Technical Experience: 1 year clinical experience