Overview

Primary Responsibilities

• Responsible for all Customer Service delivery and route set-up but not limited to Roadnet, and Mobile Cast software systems
• Responsible for all other maintenance required for the efficient operation of software systems (e.g., Roadnet, Mobile Cast)
• Works with Customer Service and Corporate information systems for nightly billing and end-of-day reports
• Responsible for the printing and distribution of any reports extracted from software systems
• Provide loading information to night supervisors as required
• Route / dispatch an average of 17 truck routes on a daily basis
• Coordinate driver's routes according to customer requests, geographic considerations, and in compliance with Department of Transportation (DOT) regulations and company policies
• Notify drivers and warehouse supervision and / or management of schedules and assignments
• Operate an automated routing computer system (e.g., RoadNet) and track schedules, changes in assignments / routes, and maintain follow-up information
• Track and input driver mileage and hours within the recordkeeping system
• Partner with the sales force and customer assistance to resolve shipping / delivery discrepancies or concerns regarding product arrival status
• Make on-demand decisions to resolve issues efficiently with the least disruption to the dispatched route and customer
• Perform other related duties as assigned

Additional Primary Responsibilities

Minimum Qualifications

• High school diploma or equivalency plus 1 years of experience
• 21 years or older
• Experience working in Routing / Dispatch department
• Knowledge with local metropolitan area and extensive understanding of local market's geography

Physical Demands

• Physical demands include a considerable amount of time walking, bending, reaching, standing, squatting, and stooping
• Additional hours may be required during October, November, and December and other peak periods
• May require working at heights of 8 feet or greater
• May require lifting / lowering, pushing, carrying, or pulling up to 56lbs

This position is deemed a safety-sensitive position. As such, any person who is given a conditional offer of employment will be required to pass a drug test, including a marijuana test.

Last updated : 2024-03-27