WHO WE ARE
The Southern Chester County Chamber of Commerce is the region's premier business organization. The Chamber promotes trade, commerce, industry, and sustainable economic development, and supports a diverse and growing market that includes an array of entrepreneurs, micro, small and mid-size private employers, non-profit organizations, mid-size companies, institutions, health care service organizations, and global corporations.

For more than 90 years, the Chamber has led the region as a powerful leader and economic driver. Our nearly 500 member businesses and organizations enjoy access to opportunities to be active in regional activities and initiatives, participate on business-related committees focused on the Chamber's mission and goals, and collaborate via a myriad of engaging programs and events.

MISSION
The Southern Chester County Chamber of Commerce seeks to strengthen, support and promote its Membership and provide a means for sustainable economic development in the Southern Chester County region. The Chamber presents a pro-business agenda, relevant and timely programming, and a firm commitment to the communities we serve.

Job Description

JOB TITLE: Member Services Specialist/Administrative Support

REPORTS TO: President& CEO, Southern Chester County Chamber of Commerce

DUTIES AND RESPONSIBILITIES

-Member Services:

Coordinate and execute Member-related activities including new Member processing, onboarding, tracking, program & event support, and other related duties

Respond to Member questions and requests in accordance with organization’s standards and policies, and use ideas, feedback, and suggestions to continuously enhance and improve services provided to Members

In conjunction with President & CEO, manage the Member RoadMAP retention program to grow as the program’s lead staff liaison

Act as staff liaison for the Ambassador Committee, tend committee meetings and administer tasks: meeting Agenda, Minutes, and related documents

Act as staff liaison for the Chamber’s three Referral Groups. Connect new Members with group presidents, track progress, and communicate with President & CEO, and group presidents

Participate in Chamber’s monthly Drive Your Membership program to meet, connect and build relationships with Members and be available to answer questions

Field prospective member inquiries as needed

-Programs and Events:

Responsible for processing attendee registrations to events and programs, and performing other related duties including prepping event nametags, tracking attendance, and handling close out process

Attend all Chamber events (AM, mid-day and PM) – work alongside Communication & Events Manager with set up, registering attendees and connecting with Members

~Administrative Support:

Prepare monthly Board of Director packets; attend monthly meetings and take Minutes

General front office duties - answer phones, greet walk-ins, and related duties.

QUALIFICATIONS:

Exceptional interpersonal, customer service, and phone skills

Pleasant personality and able to work in fast-paced environment when necessary

Excellent verbal and written communication skills: must possess above average spelling, punctuation and grammar skills

Proficient in MS Word, Excel and Outlook; database knowledge a plus but not required

PHYSICAL DEMANDS: Normal requirements, including sitting for periods of time. Must be able to lift weight up to 50 pounds.

WORKING CONDITIONS: Excellent, non-smoking environment.

Job Type: Hourly; 30 hours - five days / week

NOTE:

This job description in no way states or implies that these are the only duties to be performed by the employee in the position. Management reserves the right to change, rescind, add, or delete functions from this position at any time.

Job Type: Part-time

Benefits:

• Holiday Schedule
• Paid time off
• Health insurance stipend
• Excellent work environment

Schedule:

• Monday to Friday

Work Location: One location

Job Type: Part-time

Pay: $19.00 - $22.00 per hour

Expected hours: 30 per week

Benefits:

• Paid time off

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Commute:

• West Grove, PA 19390 (Preferred)

Work Location: In person