Applicant must be able to work independently, have good computer skills, excellent people skills, be a team player, and be motivated to help grow new location agency!

DUTIES OF POSITION: Manages the daily operations of the office and office staff. Answers all phone calls. Maintains quality of client services in accordance with the Agency’s objectives and policies, through planning, coordination, implementation and evaluation of the home services.

POSITION RESPONSIBILITIES:

• Answers inquiries of general nature form applicants, visitors, and professional staff, assisting them in a friendly and cooperative manner.
• Referral Process: receives referral information, checks eligibility, if necessary, enter information into the computer system as prospect, and passes off to intake nurse for admission. Should be admitted within 48 hours.
• Coordinates and schedules the daily workload of each staff member thereby utilizing Agency personnel to their fullest capacity.
• Directs staff toward the appropriate use of community resources.
• Evaluates staff performance during their probationary period and annually.
• Provides the teaching and counseling necessary to enhance the delivery of services.
• Participates in community related functions as necessary.
• Assists with the orientation of new professional staff to familiarize them with Agency policies and procedures.
• Checks client MCD eligibility every Monday morning and reports findings to Billing Department and scheduling staff immediately.
• Maintain active client roster.
• The Office Manager is the only staff to be able to place clients on hold and discharge them.
• Track and follow up with all PA requests.
• Troubleshoot PA issues as needed.
• Run and review PA expiration reports with intake nurse monthly.
• Work closely with intake nurse to establish a monthly schedule of clients due for PA renewals and Supervisory Visits.
• Authorizations should be submitted as follows: Medicaid- 90 days prior (Do not wait for authorization to hit the draft list in EQ. Enter authorization in as a new one and enter appropriate dates. Once everything is submitted, send letter to MCD client that states what steps they need to do so they don’t have services lapse. Be sure and follow up with your client and see when their Optum Assessment is scheduled for to ensure that they get it done in a timely manner to prevent laps in coverage.) AR Choices- if you have not received renewal authorization 15 days prior to expiration, reach out ARCPA (arcpaquestions@dhs.arkansas.gov) to see why a new authorization has not been sent. PASSE- 30 days prior. VA- 30 days (VA client must be the one to initiate continued services. OM will send letter to client stating PA is about expire and letter will have directions on appropriate steps to maintain services. For questions reach out to the client’s Case Manager.)
• Oversees/directs PCA training program for caregivers. Organizes and directs weekly staff meeting.
• Upload agenda minutes in Teams folder immediately following the meeting.
• Track the status of any client’s out of the home and update scheduling staff of new findings; hospitalizations, in patient facilities, etc. Send appropriate follow up correspondence for all VA or AR Choices clients. (9511)
• Finalizes and sends out monthly invoices; Private Pay, VHC, AAA, LTC, and PACE. When sending out invoices be sure and check invoice for any outstanding balances not including the month being billed for. If client has outstanding balance, then the client needs to be called and informed of balance of the outstanding balance so they can pay it along with the current month that is due.
• For VA nurse visits: Run active VA client list for all monthly VA clients that should have had a visit the previous month. Go to the client’s chart and make sure that all required documentation is present and correct in regard to the VA nursing visit. Once verified, add visit to schedule and proceed with Finalizing and Invoicing.
• Sends all payments and/or deposits to Magnolia for processing.
• Manages and works past due accounts. Works closely with billing department to reconcile accounts and collect past due amounts.
• Maintains all office equipment and requests office equipment repairs Order office supplies from Quill, unless otherwise specified.
• Help with local marketings and business development/growth by staying active in the community.
• Performs other duties as requested by the Administrator and/or Director

QUALIFICATIONS:

• Must have a minimum of 2 years home care experience.
• Must have the ability to demonstrate self-confidence and a positive attitude and maintain enthusiasm and commitment with respect to goal achievement.
• Has a clear criminal background screening.

JOB CONDITIONS: Position is stressful in terms of meeting deadlines. Primarily a desk job which involves minimal and occasional lifting of supplies and charts. On occasion, one may be required to bend, stoop, reach and move patient weight up to 250 pounds, lift and/or carry up to 30 pounds. Travel is required to and from patient's home when supervision of services is scheduled. The ability to communicate well, both verbally and in writing in English is required. The ability to access patients’ homes which may not be routinely wheelchair accessible is required. Hearing, eyesight, and physical dexterity must be sufficient to perform a physical assessment of the patient's condition and to perform patient care/services.

EQUIPMENT OPERATION: Use of multi- line telephone, calculator and other office equipment and supplies.

COMPANY INFORMATION: Has access to all patient records and patient financial accounts which may be discussed with the Administrator, the Executive Director, the Director of Finance, and the Quality Assurance Department. Has access to department's staff personnel records.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• One of the most important task in the position is carrying a work phone and being available for emergencies or trouble shooting after hours or on weekends. It does not require going anywhere or coming into the office, just being available by phone to provide assistance or troubleshooting. How do you feel about that?

Work Location: In person