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JOB TITLE: Front Office Medical Receptionist
REPORTS TO: Director of Front Office Operations
STATUS: Non-Exempt (Hourly), Full-time
LOCATION: On Campus
CAMPUS LOCATION: 16200 Amber Valley Drive, Whittier, CA 90604
JOB SUMMARY:
This position is responsible for providing excellent customer service in front office/patient reception at the SCU Health’s University Health Center (UHC) clinic. This position is involved in patient-facing administrative areas including clerical, environmental, and organizational tasks with emphasis on helping people who are seeking care become SCU Health patients who are able to fully utilize and benefit from the clinical services offered and to ensure those people have excellent experiences each time they interact with SCU Health. Medical Front Office Receptionists work closely with other members of the SCU Health team including the Central Billing Office, SCU Health Marketing, and the supervising doctors.
PRIMARY JOB RESPONSIBILITIES:
REQUIREMENTS:
Education: High school diploma or general equivalency diploma (GED). Appropriate certificate indicating passing grade.
Experience: Minimum of three years of recent experience working in a medical facility preferred.
OTHER REQUIREMENTS:
Multi-tasking, Flexibility, Telephone and Customer Service Skills, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Knowledge of medical terminology.
Previous experience with computerized billing systems, EMR, MS Word and Excel.
PERFORMANCE REQUIREMENTS:
Knowledge:
1. Knowledge of health care field and medical office protocols/procedures.
2. Knowledge of specific assisting tasks related to particular medical practice.
3. Knowledge of information that must be conveyed to patients and families.
Skills:
1. Skill intact and diplomacy in interpersonal interactions.
2. Skill in understanding patient education needs by effectively sharing information with patients and families.
Abilities:
1. Ability to learn and retain information regarding patient care procedures.
2. Ability to project a pleasant and professional image.
3. Ability to plan, prioritize, and complete delegated tasks.
4. Ability to demonstrate compassion and caring in dealing with others
EQUIPMENT OPERATED:
Standard medical examination room equipment and instruments. Using computer/health information management system.
WORK ENVIRONMENT:
Combination of exam rooms and medical offices. Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.
PHYSICAL REQUIREMENTS:
Lifts and carries items weighing up to 10 lbs., occasionally lifts or moves up to 100 lbs. Requires correct vision and hearing to normal range. Requires working under stress in emergency situations and occasionally may involve irregular working hours.
SCU CORE VALUES:
1) Integrative Health: We teach, learn, collaborate, and lead by creating an open environment for multiple disciplines and professionals to bring their shared and unique skills together for the benefit of patients and students.
2) Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious use of current best evidence to inform our decisions and work.
3) Health Equity: We value people equally. We strive to educate graduates that are prepared to improve individual and community health.
4) Inclusivity: We welcome everyone regardless of age, race, ethnicity, class, religion, gender, gender expression, sexual orientation, disability, or any other similar or protected status. We believe inclusivity leads to more diversity in our reasoning, better representativeness in our conclusions, more ingenuity in our problem solving, and greater equity in our care.
Full Time
$38k-46k (estimate)
08/17/2023
07/18/2024
scups.edu
Santa Ana, CA
<25
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