The Shop Appraiser / Estimator helps ensure the overall efficiency, profitability, and reputation of our auto body shop operations by appraising vehicle damage to determine the cost of repair for insurance claim settlements and by providing timely, accurate, and customer-approved estimates for repair work. He/she documents the necessary repair work according to established industry standards and insurance company regulations. 

The ideal candidate has some post-secondary education or training and at least one year of dealer-level or large facility experience. Candidates must have an unrestricted driver's license and a clean driving record and a strong technical and customer service performance record. Excellent communication and interpersonal skills and good computer skills are required. A certification or designation in the field of automotive repair is a plus.

RESPONSIBILITIES

• Prepares estimates for repair work according to dealership, insurance company, and industry standards
• Oversees delivery of repairs and manages customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Maintains work area in a neat and organized manner
• Follows all safety policies and procedures
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required; some post-high school education or training preferred
• One year of dealer-level or large facility experience preferred
• Certification or designation in the field of automotive repair a plus
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multitask, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Highly professional and dependable
• Quality conscious and detail-oriented
• Unrestricted driver's license and clean driving record
• Able to drive both automatic and standard-transmission vehicles

PHYSICAL DEMANDS 

This is an in-person position and attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, stand, and lift heavy objects as needed. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate has grown into 16 core dealerships located in Chesapeake, Newport News, Norfolk, and Virginia Beach. There are 15 new car brands that include: Chrysler, Jeep, Dodge, Ram Trucks, FIAT, Alfa Romeo, Chevrolet, Ford, Buick, GMC, Kia, Volkswagen, Nissan, Hyundai, and Acura. Plus, state-of-the-art Collision Centers, a Pre-owned Car and Truck Liquidation Outlet, and over 700 employees on its payroll.

Due to a consistent increase in business, the dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership.

Take advantage of this opportunity to work for one of the Largest Auto Groups in Hampton Roads!

Discover more about our organization at DrivingSouthern.com. Or check out our Facebook page at www.facebook.com/SouthernAutoGroup.

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

• Health Insurance 
• Health Savings Account
• Southern Wellness: A Free HealthCare Incentive Plan
• Medical GAP Insurance
• Dental
• 401(k) Retirement Plan - John Hancock
• Paid Vacation
• Paid Birthday Off
• Paid Holidays
• Short Term and Long Term Disability (Voluntary Benefit)
• Accident Solution Plan (Voluntary Benefit)
• Life Insurance (Voluntary Benefit)
• Cancer Protection Insurance (Voluntary Benefit)
• MASA Medical Transport Solutions (Voluntary Benefit)
• Employee Car Buying Program 
• Direct Deposit