At Southeast Financial Credit Union, our employees are an important part of our success. We are committed to providing an environment that fosters professionalism, growth, and opportunity. We recognize that our team is the reason we provide one of the highest levels of member service anywhere.

What makes Southeast Financial a great place to work?

• Highly competitive pay rates
• Generous vacation and sick leave and leave donation program
• Company-paid employee group insurance and company assisted dependent insurance
• Tuition reimbursement program
• Employee Assistance Program (EAP)
• Attractive 401k contribution matching percentage
• You dont work for uswe work for YOU

Role:

The Financial Services Representative supports the Credit Union's goals, values and philosophy by exhibiting the following behaviors: excellence, quality member service, commitment and accountability. As a member of the Credit Union's branch operations team, performance includes demonstration of the following accountabilities: communication, teamwork, product knowledge and quality member service.

Job Responsibilities:

• Assists members with all transaction needs, including cash and deposit handling. Secures a cash drawer and balances daily. Counsels with potential members regarding credit union services and products, and opens and closes all types of accounts. Provides IRA and CD servicing to members for new, renewed, and maturing accounts. Performs various account maintenance duties. Identifies cross-sell opportunities and cross-sells services to members.
• Corresponds with or interviews loan applicants; prepares necessary documents and processes approved loan documents for disbursement/filing, ensuring they are in compliance with credit union policies and legal requirements. Calculates loan terms. Makes decision to approve, disapprove, or forward the loan request to higher levels for loan decision.
• Responds to member walk-in and telephone inquiries concerning account activity and balances. Resolves problems as appropriate and handles member resolution of ATM, VISA, and Debit Card problems. Performs Notary Public-at-Large services.
• Assists branch personnel with technical problems and questions relating to complicated products and regulations. Refers problems that are beyond their authority to the branch manager, along with their recommendations. Assists with training of branch personnel.
• Oversees and ensures proper vault and MSR transaction cash handling and balancing when appropriate. This includes ordering of branch cash supply and resolution of MSR transaction and cash discrepancies
• Performs other tasks requested by supervisor as they relate to the credit union and its functions.

Performance Measurements:

• To ensure that the department is providing friendly, professional, personal service to all members.
• To maintain a high level of proficiency in branch sales of products and services.
• To maintain/improve the financial stability of the branch.
• To meet the branch growth plan.
• To maintain a professional work environment and businesslike appearance.
• Adhere to all Credit Union Policies/Procedures and Regulatory Requirements

Knowledge and Skills:

Experience - Three years to five years of similar or related experience..

Education - A high school education or GED.

Interpersonal Skills - Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills - Good knowledge of the credit union's operations, and its various products and services. Good communication skills; ability to deal effectively with members and employees in a wide variety of functions.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.