SUMMARY

Provide intensive case management services to single adults residing at the Emergency Shelter located at the Days Inn in Leominster. Provide service needs assessment and work with each client to develop an Individual Self-Sufficiency Plan with the primary goal of enhanced self-sufficiency and a move to a more stable housing outcome.

Why Work for SMOC?

• Flexible schedule, work/life balance and a 35-hour work week.
• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
• Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
• Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
• EyeMed Vision Insurance
• 403(B) Retirement Plan with a company match on day one.
• Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

PRIMARY RESPONSIBILITIES

• Provide intensive case management assessment to individuals facing housing crisis who seek services at the shelter.
• Complete all required paperwork and gather all necessary documentation needed to finalize an accurate emergency housing and service needs assessment.
• Ensure compliance with contracts, company policy & procedure and other governing documents.
• Serve as organizational liaison to other social service providers, SMOC housing staff or municipal officials
• Thoroughly document the initial service need for each client focusing on the following nine areas of concern: Health, Housing, Substance Abuse, Mental Health, Employment, Legal, Benefits, and Domestic Violence.
• Provide initial program orientation to clients with the goal of assisting them in transitioning to enhanced self-sufficiency and more independent housing.
• Uphold confidentiality, set limits, and monitor adherence to program rules and regulations including the good neighbor policy.
• Maintain accurate and timely case notes and updated service plans.

• Assist individuals in arranging appointments and transportation.

• Provide transportation as needed.
• Participate in weekly housing meetings conducted through the Greater Worcester Housing Connection and present client cases for permanent housing opportunities.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s Degree or a minimum of three years' experience in Human Services or related field. CADAC certification is preferred
• Sensitivity to low-income individuals of diverse backgrounds.
• Ability to work well as a member of a dynamic team.
• Assessment, advocacy and case management skills.
• Reliable transportation, valid Massachusetts driver’s license and ability to meet insurance requirements.
• Bi-lingual preferred.

ORGANIZATIONAL RELATIONSHIP

• Directly reports to North County Coordinator.
• Direct reports of this position are none.

PHYSICAL REQUIREMENTS

• Ability to drive.

WORKING CONDITIONS

Travel to various MA locations will be required. As part of the responsibilities of this position, the Case Manager- Days Inn will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace