South Metro Housing Options is a non-profit organization, providing clean, safe, affordable housing for families, students, professionals, seniors, and disabled adults in Littleton and Arapahoe County, Colorado. SMHO currently assists more than 1,400 households to benefit our community. Our Mission is to strengthen communities with creative opportunities for diverse housing alternatives.

SMHO is looking for a self-motivated, detail-oriented, team player to join as Resident Services Coordinator. This position will link South Metro Housing Options (SMHO) residents, in need of services, with the appropriate program, resource, or service providers in the community in order for them to be lease compliant at all times. Act as a liaison with area agencies for residents by enhancing their independence and helping to arrange services to meet their needs across the five core programming areas (housing stability, financial capability, community engagement, education, and health and wellness). Develop and coordinate events for residents living at properties owned and operated by SMHO. Inform supervisor of potential management issues and conflicts that are not within the scope of the Resident Services Department.

Pay Rate:

$22.12 - $24 per hour

Benefits:

• Health Insurance (90% paid by the employer)
• Dental Insurance
• Vision Insurance
• Employer paid Term Life Insurance of up to 1.5 times the employee annual salary
• Voluntary Life Insurance
• 401(a) with 5% employer matching.
• 457 with 2% employer matching
• 12 holidays including birthday
• 4 floating holidays
• Vacation
• Paid Sick Leave

Job Duties:

• Accept referrals on residents from Management, building staff, family, service providers, police and/or social service agencies or other residents. Complete a vulnerability screen and collect any further information necessary. Provide information on specific services and/or program providers, giving options whenever possible. The resident or family member should be encouraged to arrange for the required services, whenever possible. If the resident is eligible for public assistance programs, the Resident Service Coordinator will assist with the application and follow up with the resident to assure appropriateness and satisfaction.
• Work with the resident to monitor the services and activity of providers ensuring quality of care and cost-effectiveness.

· May occasionally be required to make referrals to Adult Protective Services or Child Protective Services or Arapahoe Mental Health, as residents are deemed to be at risk. Will coordinate reporting with Community Support Services Manager.

· Maintain up-to-date files on service providers in the community and share this information with residents. Assess any services needed by the resident and coordinate services directly with the resident.

• Coordinate service providers as needed. Assist with redeterminations for housing assistance, TANF, OAP, SSI, QMB, etc., if applicable.

· Meet regularly with Community Support Services Manager to discuss ongoing resident concerns, receive supervision and support.

· Meet regularly with other staff as needed to ensure program focus and quality of service.

· Keep a written and digital record of all referrals made to the residents in order to monitor the level and scope of services that are accessed on behalf of the residents. Participate in the data management system for Resident Services.

• Network and build working relationships including, but not limited to, Home Health Care agencies, Health Maintenance Organizations (HMO’s), Transportation, Legal Assistance (Living Wills, Durable Power of Attorney), and agencies such as Job Training, Medicaid, SSI, Home and Community Based Services, Medicare, Home Care Allowance.
• Plan and coordinate educational and social events for resident and provide information for residents by posting informational signage on each event prior to the event and in newsletters.
• Continually develop new programs based on resident needs assessment, information and requests.

· Work with and coordinate smoke-free programs and activities with Community Support Services Manager

• Work closely with the Communications Manager to support ongoing communication needs for the property and community.

· Provide monthly activity report to Community Support Services Manager

• Post and maintain regular office hours and keep all scheduled appointments, meetings, networking events and trainings.
• Complete all resident move-in orientations in a timely manner.
• Other duties as assigned.

Job Qualifications:

• High School Diploma or its equivalent.
• Social work, housing, activities planning or community service education background.
• Minimum of five years of proven experience in social work, activities planning, housing, community service or related field. Have knowledge of and interest in aging and various disability issues, family services and counseling techniques.
• Requires solid knowledge of the principles, practices, and techniques of: records management, business office practices, and office terminology and procedures.
• Requires solid interpersonal and problem-solving skills, and written communication skills; investigative skills and the ability to identify reliable information resources.
• The ability to effectively communicate and interact with individuals or groups of individuals of varying social, cultural, racial, economic, professional and educational backgrounds, including the ability to work effectively with individuals who may be difficult or challenging.
• The ability to act with tact, good judgment, decision making and discretion; and to maintain the confidentiality of matters, as appropriate.
• Working knowledge of best practices in social determinants of health, social work practice, trauma informed care.

Job Type: Full-time

Pay: $22.12 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Have you worked with low income, elderly, and/or disabled Population?
• Have you worked in Housing Industry?

Experience:

• Resident Service: 1 year (Required)

Work Location: In person