Position Summary

The Data Entry Coordinator is responsible for the prompt, precise, and effective entry of information into our database system, specifically details related to gift and pledge records. This position is part of our Data Integrity and Acquisition team, which plays the vital role of efficiently and accurately maintaining the quality and details of our donor information. This individual also provides support to the SDSU Foundation’s Guest Experience team, helping to provide a positive experience to all guests and donors.

Essential Duties and Responsibilities

Gift and Pledge Records

• Enter gifts and pledges to ensure compliance with policies and protocols so that each gift or pledge is credited in a manner that enables the fulfillment of the donor’s intent.
• Review work with strict attention to detail to ensure accuracy in information recorded.
• Prepare and distribute gift and pledge acknowledgments to ensure prompt, professional, and accurate communication to donors.
• Manage processes affiliated with gift and pledge records, including loyalty giving imports, recurring payments, credit card processing, payroll deduction, athletics information, online gifts, and corporate matching gifts.
• Connect with donors regarding pledges and gifts processed, including calls to clarify gift information. Contact originators of gift information and source documents to resolve questions, inconsistencies, and/or missing data with regards to gift documentation.

Demographic Information

• Create accurate new constituent records or promptly update demographic information when necessary, specifically when related to the gift and pledge entry process.
• Assist in review, research, and correction of data exceptions from global data imports.
• Upload gift and pledge related documents into the database using accurate naming standards and folder structure.

Guest Experience Support

• Provide support when needed to the Guest Experience team by greeting the public in person and on the telephone, providing general information, answering questions, and directing individuals to the appropriate party as necessary.

Other Duties

• Other duties may be assigned to meet the organization’s needs.

Education and Previous Experience

Associate’s or bachelor’s degree is preferred but not required. One or more years of administrative experience is preferred. Previous experience with Blackbaud’s Raiser’s Edge is preferred but not required.

Additional Qualifications

Qualified individuals will possess the following:

• Demonstrated curiosity and analytic ability to organize information and identify patterns, trends, and relationships in complex data sets.
• A high level of interpersonal skills, both in person and by phone, to handle sensitive and confidential situations with varied internal and external constituencies.
• Customer service skills requiring clear communication in person, on the phone, and in writing are essential.
• A high level of integrity, including ability to treat confidential information with discretion.
• Ability to be organized and resourceful to locate and compile information and accomplish projects with minimal supervision.
• Consistent attention to detail in composing and proofing materials, establishing priorities, and meeting deadlines.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Ability to work independently as well as in a collaborative team environment with professional demeanor, self-reliance, and resourcefulness.
• Dependability and punctuality.
•  High energy, positive attitude, and high degree of initiative.
• Proficient experience using the most recent versions of computer software applications including word processing, spreadsheets, database and presentation software (i.e. MSWord, Excel, Outlook, PowerPoint).

Typical Physical Demands

Requires sitting, standing, bending, reaching, and some lifting. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office and/or clerical equipment. Requires normal range of hearing and vision.

Employee Statement of Understanding

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Regular attendance is required in this job. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The SDSU Foundation is an Equal Opportunity Employer.