Job Title: Unit Secretary

Company Profile:

When you join the growing South Cove team, you're not just taking a job, you’re making a difference in people’s lives.

South Cove Community Health Center is looking for a candidate who can speak Mandarin AND Cantonese. South Cove is the premier Asian primary health care provider in the Greater Boston area. We have been providing value-based health care to the Boston Chinatown’s community for over 50 years and have expanded our delivery of care into the cities of Quincy and Malden. We now offer many services including medical, dental, optometry, obstetrics and gynecology, behavioral health, imaging, and many other services.

Available Shifts:

Monday to Friday, weekend (Saturday as need, pay overtime)

Pay Scale: Starting $20/hour

Benefits:

Health insurance

401K and Profit Sharing Retirement Plan

Long-term and short-term disability

Group term life insurance

Paid Time off

Holiday

Medical Care spending account and Dependent Care spending

In-house health services discount for staff and immediate family members

Essential Functions and Job Duties:

• Answer telephone calls professionally and promptly. Assist patients with inquiries or scheduling, efficiently direct calls to appropriate individuals. Take messages for clinical staff when necessary.
• Work closely with triage nurse to identify priority of walk-in patients.
• Refer walk-in patients to Member Service Coordinator when appropriate.
• Coordinates with Medical Records and Iron Mountain to assure smooth operations.
• Assist clinical staff in meeting productivity standards by scheduling the appropriate number of patients per day.
• Schedule all new and follow up appointments. Reschedule patients due to absence of provider insurance.
• Issues confirmation letter to new patients including Free Care and/or Center Care applications and checklists reminding patients of what to bring at their first visit.
• Verifies referrals and refers to Managed Care/Social Services Coordinator if necessary.
• Confirm scheduled appointments at least 24 hours in advance.
• Make six month follow up calls and schedule appointments.
• Works with Member Services Coordinator in opening new charts when necessary.
• Maintains updated knowledge of all insurance plans accepted by SCCHC.
• Maintains a clean, neat and well-stocked work area.
• Projects a neat clean and professional appearance.
• Assists junior staff; provides on the job training when needed.
• Consistently demonstrates SCCHC’s mission and values statement.
• Perform other related duties as assigned.

Qualifications:

• High School Diploma or equivalent work experience
• Basic understanding of written and spoken English, Chinese (Mandarin AND Cantonese) and/or Vietnamese
• Professional telephone and face to face communication skills

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program

Healthcare setting:

• Clinic

Medical specialties:

• Internal Medicine

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you need any job sponsor in the future?

Education:

• High school or equivalent (Preferred)

Language:

• Mandarin and Cantonese (Preferred)

Work Location: In person