SOUTH CONGRESS HOTEL is hiring for a OTOKO Assistant General Manager

The living room for the neighborhood, South Congress Hotel, is an 83-room boutique hotel designed to be a community activity hub. A place for travelers and locals alike, the hotel has three restaurants, a coffee bakeshop, a rooftop pool, an award-winning Lobby Bar, two retail spaces, and a range of community events programming open to all. All locally owned, all right at the doorstep of Austin's favorite street.

JOB SUMMARY

Reporting to the General Manager, the Assistant General Manager (AGM) will assist with the daily operations of the

restaurant. Responsibilities include overseeing guest satisfaction, training and development of staff, ordering and

inventory procedures, scheduling, recruiting, labor controls, and any other operating procedures required to

ensure compliance with federal, state, and local laws.

ESSENTIAL FUNCTIONS RESPONSIBILITIES

Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction

Develop departmental objectives, budgets, policies, procedures, and strategies

Train and supervise Food & Beverage employees; provide feedback based on observation

Schedule staff hours and assign duties and responsibilities in accordance with work requirements

Demonstrate a working understanding of labor cost control through effective scheduling and proactive management

Analyze operational problems, such as theft and wastage, and assist the F&B Managers to establish procedures to alleviate these problems

Hold staff accountable throughout their shifts for job performance through consistent supervision and follow-ups as needed

Ensure immediate response is given to guest comments and concerns and apply corrective measures when necessary

Ensure all employees adhere to dress code policies for their scheduled shift

Assist to establish cost improvement objectives and implement action plans

Follow inventory standards and procedures to consistently conduct an accurate inventory

Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results

Ensure that all staff is delivering the level of service in accordance with New Waterloo standard operating procedures

Assist management to maintain awareness of documentation as needed and retained in employee files

Assist in the development and implementation of special projects as assigned

Promote and encourage guest name recognition at all times with both internal and external guests

Maintain a high level of cleanliness and awareness of safety in the work area

Ensure that all equipment is maintained in good, safe working condition; arrange for equipment purchases and repairs as needed

Supervise the outlet in the absence of the General Manager

Ensure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure all needs of the restaurant are met

Attend relevant meetings as instructed

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships

ABOUT NEW WATERLOO

New Waterloo is an independent hospitality development management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Revival Baltimore, El Capitan Hotel, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.