Description

The Client Care Team Specialist (CCCT) will coordinate the overall care and transition of clients within our programs or to a community partner should it be necessary. This includes the referral and intake process to coordinating services for active clients. By centralizing this coordination, we are able to eliminate the risk of clients being overlooked, experiencing unnecessary delays, or receiving inadequate services. The Client Care Coordinator must be able to offer a level of sophisticated centralized oversight between programs, other SCCS teams, and outside agencies. 

 KNOWLEDGE, SKILLS & ABILITIES:

1. Must be proficient with Microsoft Word, Excel and Microsoft Outlook.
2. Must be able to communicate clearly, both verbally and in writing.
3. Must be able to author and produce their own emails, letters, reports and other documents in a professional manner. That is, documents and correspondence should be relatively free of grammar and spelling errors.”
4. Ability to interact professionally and effectively with all levels of employees within the organization, to include peers, co-workers and supervisors.
5. Must be detail oriented and have the ability to complete documentation in a timely manner.
6. Excellent time management, organizational and follow through skills.
7. Ability to appear to work every day and on time. Must have reliable transportation and travel up to 2 hours between office locations and within the community is required. 
8. Ability to follow directions from a supervisor.
9. Ability to understand and follow posted, printed and/or electronic work rules and procedures.
10. Ability to accept constructive criticism in a respectful, open and interactive manner.
11. Experience working with people over the phone.
12. Must have the ability to perform efficiently and effectively with multiple interruptions.

JOB DUTIES & RESPONSIBILITIES:

1. Track clients with whatever-is-needed-communication to make sure there is a secure “hand-off” between programs, when clients transition from one program to another, whether within SCCS or not. Because this is a type of non-billable case management service it will not be done by a clinician, but by the Client Care Coordinator, demonstrating our dedication to being good fiscal stewards of County funds.
2. During the referral process, identifying clients with recent crisis events and prompting linkages to appropriate program staff.
3. Process referral requests from the different departments of the County of San Bernardino, unified school districts and self referrals.
4. Identify appropriate SCCS programs based on triage results during the referral process.
5. Identifying clients at risk of losing their MediCal status and prompting assistance to ensure family maintains active MediCal whenever possible. 
6. Performs other related duties as required and assigned.

Requirements

GENERAL REQUIREMENTS:

• Education/Experience

1. High school diploma or equivalent.
2. Office administration experience.
3. Office Operation experience. 
4. Experience with managing Medi-Cal billing preferred.
5. Excellent working knowledge of Electronic Health Records (Myevolv preferred).
6. Excellent customer service skills.
7. Bilingual Spanish preferred.

Licensure, Registration, Certification

1. Valid CA driver’s license and proof of automobile insurance.