1 Collection Specialist Job in Melville, NY
Sourcepass is Hiring a Collection Specialist Near Melville, NY
ABOUT SOURCEPASS
We are Sourcepass, an IT consulting company (MSP) that has been providing network support and solutions for our clients since 2001. We create and deliver innovative IT services, cloud computing, and security solutions that match the right technologies to specific industries and business strategies. We strive to provide top quality IT services to our clients so they can focus on the productivity and profitability of their business.
We have been named by Channel Futures as one of the world's 501 most strategic and innovative MSP's for the past 6 years and awarded Top Workplaces in 2020 and 2021 by Newsday! Pretty cool right? We like to think so!
WHY JOIN US?
At Sourcepass we are focused on growing our team members and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class team members.
We have an exciting opportunity to join our amazing team of 500 staff as a Collection Specialist.
Feel free to check out our website at www.sourcepass.com to learn more about us!
POSITION SUMMARY
As Collection Specialist, you will be responsible for maximizing cash flow and improving DSO. In order to be successful in this role, you should have excellent communication and negotiation skills, and a proven ability to work independently. The Collections Specialist will be expected to act as a liaison between our customers and the organization in a way that supports our mission to deliver an IT experience that clients love, making someone with a combination of collections and customer service experience an ideal candidate. We are looking for a motivated and reliable team player who can work efficiently and effectively, while maintaining accuracy, in a fast-paced environment. This position requires you to be on-site at our Melville office at least 4x/week and 1 day remote from home. The salary for this position is $55,000 (negotiable based on experience).
RESPONSIBILITIES
- Proven success meeting collection and DSO targets
- Maintain ownership of the AR Aging with respect to your assigned accounts
- Responsible for inbound and daily outbound collection calls and communications with clients
- Facilitate cross functional communication across the organization to resolve customer disputes
- Identify root causes and make recommendations for process improvements
- Negotiate payment plans, when necessary
- Prioritize proactive communications with customers to minimize losses associated with bad debt
- Demonstrate strong customer service skills when handling customer complaints and supporting issue resolution
- Notify management of any financial risk identified
- Make recommendations to put customers on credit hold
- Make recommendations for bad debt write offs
- Assist with cash flow forecasting
- Maintain knowledge of applicable laws, regulations, and compliance standards
DESIRED SKILLSET/EXPERIENCE
- Associate's Degree preferred
- 5 years with cash apps and collections experience required
- Microsoft Office application experience required
- Intermediate to Proficient Excel skills required
- NetSuite experience a plus
- ConnectWise Manage experience a plus
- Stripe experience a plus
- Strong verbal and written communication skills and interpersonal skills required
- Demonstrated ability to prioritize work and manage multiple projects concurrently
- Attention to detail
- Maintain strict confidentiality of sensitive client and company information.
- Ability to work independently
Job Summary
Full Time
$45k-57k (estimate)
03/21/2024
05/20/2024
The job skills required for Collection Specialist include Customer Service, Microsoft Office, Written Communication, Attention to Detail, Futures, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Collection Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collection Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collection Specialist positions, which can be used as a reference in future career path planning. As a Collection Specialist, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collection Specialist. You can explore the career advancement for a Collection Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Collection Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collection Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collection Specialist job description and responsibilities
Specialists must first locate debtors and then attempt to collect payment by negotiating debt settlements.
01/29/2022: Springfield, IL
Collections Specialists are generally responsible for managing and collection all the outstanding accounts receivables form clients and customers.
03/15/2022: Ventura, CA
Collection Specialists keep track of accounts receivable.
03/22/2022: Lorain, OH
Specialists are responsible for establishing and maintaining various documents, reports and following regulation forms.
02/02/2022: Monroe, LA
Analyzed credit service bureau data as needed and recommended changes required to credit limit or collection actions.
03/28/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collection Specialist jobs
Collections specialists must be able to approach each conversation as a fresh start without carrying over any emotions from previous calls.
04/11/2022: Allentown, PA
Collections specialists are often entry-level professionals with minimal experience and education.
02/28/2022: Lexington, KY
If you want to take this path, you must have the ability to provide exemplary customer service, type and talk at the same time, be reliable, hardworking and willing to learn.
02/09/2022: Concord, NH
Collections specialists are often entry-level professionals with minimal experience and education.
02/07/2022: Waco, TX
A collection specialist should also understand how to overcome objections owing to the nature of the job.
01/27/2022: Bridgeport, CT
Step 3: View the best colleges and universities for Collection Specialist.
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