Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing!

Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Responsibilities:

• System Reliability: Design, implement, and maintain robust, scalable, and fault-tolerant systems to ensure high availability of services and applications.
• Incident Management: Participate in incident response and resolution, ensuring that critical issues are addressed promptly and effectively to minimize impact on users.
• Performance Monitoring: Continuously monitor the system's performance and implement proactive measures to optimize performance and prevent potential bottlenecks.
• Automation: Develop and enhance automated tools, scripts, and processes to improve the efficiency and reliability of deployment, configuration management, and monitoring.
• Scalability and Capacity Planning: Collaborate with cross-functional teams to plan and implement infrastructure upgrades and scale resources to meet growing demands.
• Disaster Recovery: Design and implement disaster recovery strategies to ensure business continuity in the event of system failures or disasters.
• Security: Implement security best practices and ensure that the infrastructure and applications meet security standards and compliance requirements.
• Collaboration: Work closely with software development teams to promote best practices for reliability and provide guidance on designing resilient applications.
• Documentation: Create and maintain detailed documentation of the system architecture, configurations, and operational procedures.
• Mentoring and Leadership: Guide and mentor junior SREs and help build a culture of reliability within the team.

Requirements:

• Experience: Typically, 5 years of relevant experience in site reliability engineering, system administration, or software engineering in a large-scale production environment.
• Technical Expertise: Strong proficiency in at least one programming language (e.g., Python, Go, Java) and experience with shell scripting. In-depth knowledge of Linux/UNIX operating systems and networking concepts.
• Cloud Technologies: Proficiency in managing and scaling applications in cloud environments like AWS, Azure, or Google Cloud Platform.
• Automation Tools: Experience with configuration management tools (e.g., Ansible, Puppet, Chef) and infrastructure-as-code frameworks (e.g., Terraform).
• Monitoring and Logging: Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios) and logging solutions (e.g., ELK stack, Splunk).
• Problem Solving: Strong analytical and troubleshooting skills to identify and resolve complex system issues.
• Collaboration: Excellent communication skills and the ability to work collaboratively with cross-functional teams.
• Continuous Improvement: A passion for continuous learning and staying updated with the latest technologies and industry trends in site reliability engineering.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.