Description

The Contact Center MSR is responsible for providing exceptional service and assistance to members and potential members via telephone to identify their needs and potential cross sell opportunities. This position provides expertise in respect to credit union products and services, such as consumer loans, deposit accounts, online banking, research, ACH and payroll processes. Must possess strong cross selling skills, a thorough knowledge of SCUs product and services and maintain a professional demeanor at all times.

Why Sooper Credit Union?

• As not-for profits and member-owned financial cooperatives, credit unions are incredibly unique institutions. Earnings are returned to members in the form of better rates, lower fees and great services. Be a part of a movement that pays it forward!

• Sooper Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you.

• A suite of outstanding benefits is available to employees who work 20 or more hours a week. In addition to healthcare, dental and life insurance, 401(k), and personal time off, we offer employee discounts on loans and other perks as well.

• Learn a ton with our on-the-job training programs and set yourself up for career and personal financial success.

Requirements

What you will be doing:

• Perform member transactions, within authority, accurately and efficiently with good audit train and within Sooper's guidelines and policies.
• Identifies cross-sell opportunities and cross-sells products and services beneficial to members.
• Provides answers to member's questions about products, services and resolves problems within their authority. Refers issues beyond their authority to the next level, along with their recommendations.
• Assures that appropriate records are maintained and required reports/tasks processed.

Qualifications:

• One to three years of call center and customer service experience.
• A high school education or GED. 
• Demonstrates carefulness about detail and thoroughness in completing work tasks.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential. 
• Bilingual in English and Spanish is preferred but not required.

This is a full-time, non-exempt position with an hourly rate starting at $19.50/hour, depending on experience, education and qualifications.

If you think you are the superhero to bring unforgettable experiences to our members and help grow a thriving organization, please apply. We appreciate your interest in employment and look forward to meeting you!