Sons of Norway – Minneapolis, MN

About Us

Sons of Norway, a financial services and international cultural organization headquartered in Minneapolis, began with shared values and a simple promise of financial security when like-minded people came together to protect their families, celebrate their culture, and strengthen their community.

For more than 125 years, we’ve lived our mission to promote and preserve the heritage and culture of Norway, celebrate our relationships with other Nordic countries and provide quality insurance and financial products to our members. Now more than 52,000 members strong, we play an active role in communities throughout North America and Norway.

Job Description:

Duties Include:

• Answer phone inquiries from customers and insurance agents regarding policy status, account status, claims, billing, address changes, benefit verification.
• Investigate and resolve customer problems and disputes in a timely and efficient manner.
• Providing customers and agents with status updates, policy, and product information.
• Document phone calls using Amazon Connect Phone System.
• Process paperwork for insurance providers and carriers which include additions, deletions, confirmation letters, data entry forms, adjusting invoices, changing beneficiaries, and issuing certificates of insurance.
• Maintain accurate records & documents.
• Experienced in handling a wide range of administrative and executive support-related tasks and should be able to work independently with little or no supervision.
• Highly resourceful team player, who is comfortable working in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, and efficient.
• Ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills, and the ability to maintain a realistic balance among multiple priorities.

Working hours: Mon- Thur 7:30 am to 5:00pm / Fri 8:00 am to 12:00 noon.

Skills:

• Excellent interpersonal, verbal, and written communication skills
• Demonstrate diplomacy and tact while interacting with all levels within and outside of the organization.
• Call Center experience preferred.
• Excellent customer service and phone skills are essential.
• Strong Administrative support skills.
• Organization and planning skills to prioritize workflow and schedules and adjust to changing administrative priorities.
• Ability to work independently under general instructions.

Qualifications: · High School Graduate

· Typing ability.

· Excellent communication skills.

· Good organizational and time management skills.