From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 all while keeping the heart of People Build Businesses alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year.

Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

While reporting to the Customer Service Team Lead, you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment.

This position will support day to day customer account management requirements while delivering excellent Customer Service.

Manage day to day Customer Account Management customer questions or concerns regarding order status and other related issues.

What you'll be doing :

Listens attentively & is able to communicate effectively via various communication channels.

Attention to detail & Organizational skills are critical to the success of this role

Well-polished written communications and verbal skills

Strong accuracy working with numbers, and MS Office skills

Ability to multi-task in a fast paced and vibrant work environment with fast moving deadlinesa

Support developing & Initiate Process Improvements

Participate on Special Projects as needed

Build positive functional working relationships with all internal & external stakeholders

Organized, able to plan and prioritize workload.

Takes decisive action to address problems, following up with relevant team members

This is a hybrid role and it is expected to work onsite three days per week in our corporate office located in Hartsville, South Carolina.

We'd love to hear from you if :

Bachelor Degree or 5 years of Customer Service Experience

Proficient in MS Word, MS Excel

Compensation :

The annual base salary range for this role is from $XX to $YY.

At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.

S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

Last updated : 2024-05-17