Overview

Equipment Sales Coordinators (EC’s) contribute to the achievement of sales goals by supporting Equipment Sales Representatives (ESR’s), coordinating sales activities, and maintaining good customer relationships. The EC's responsibilities include supporting sales by answering customer and interdepartmental phone calls & emails, creating and modifying quotations, processing orders, scheduling shipments, facilitating payments, coordinating with other departments, handling administrative duties, and promoting customer satisfaction by addressing and resolving customer issues. EC’s should have excellent organizational, administrative, and problem-solving skills. EC’s should also possess strong communication, interpersonal, and customer service skills.

Responsibilities

· Coordinate with ESR to create and maintain accurate quotes

· Assist ESR with project drawing process

· Coordinate with ESR to administer order documents to and from customer

· Assist ESR with payment collection

· Coordinate with ESR to administer order documents interdepartmentally to place orders

· Request & relay shipment tracking to ESR and IM from Sonny’s EC

· Coordinate with Installation Manager (IM) to support project needs

· Coordinate interdepartmentally for project change orders and delivery date changes

· Assist ESR’s with phone support to ensure all calls are answered. Assist customers as required

· Assist customer with any issues on order after delivery

· Assist customer with RMA/Returns requests as necessary

· Address & resolve customer issues, escalating as needed

· Maintain knowledge of products and services

· Assist with documentation of workflow and work procedures

Qualifications

· High school diploma/GED required

· Proficiency in Microsoft Office required: Word, Excel, & Outlook

· Proficiency in Salesforce preferred

· Previous inside sales and/or administrative support experience: 2 years

· Car wash industry experience preferred

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.