Alarm Monitoring Operator & Customer Service

Serious Applicants Only Please

• 
  2nd shift hours generally include 2:00pm-10:30pm.
• Full-Time position, 5 days a week , 8 hour shifts, weekends and holidays a must.
• $15 an hour to start, premium shift pay and benefits.
• Work on site in Grand Blanc Central Station

At Solucient Security & Sonitrol Great Lakes, we serve our clients 24 hours a day, 7 days a week 365 days a year monitoring our clients property giving them the peace of mind they deserve. As a Customer focused Associate specializing in alarm monitoring, you will be joining a team of dedicated, skilled professionals who are committed to our client's complete satisfaction. As a member of the Central Station Monitoring team, you will be the one informing customers of verified alarms, when help is on the way or working with them, offering solutions to ensure they feel their needs have been met.

Our high achieving Client Support Alarm Monitoring Team is excited to welcome a new member to the team to join us in providing a high level of service to our clients.

Responsibilities include:

• Handle security alarm emergencies for businesses and homes
• Process inbound/outbound calls from customers and authority agencies
• Process integrated video and audio-based alarms
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
• Provide Support to our Field Technicians
• Follow company protocols and procedures
• Maintain full knowledge of new policies and training materials
• Successfully complete our 4-6 week paid training program.

What you need to make an impact:

• A burning passion to serve our clients with high standards and customer service excellence.

• The capacity to remain calm, empathetic, and supportive while balancing the highest level of attention to detail

• 1-2 years of relevant work customer support-related experience in a fast-paced, task-driven environment.
• Strong computer written, and verbal skills.
• We are a drug- free workplace
• Must be 18 years of age with High School Education, GED or equivalent.

What awaits you:

• A 36 plus-years old growing company with a focus on win/win/win relationships, a strong value driven culture with a focus on a rewarding employee and client experience.
• Great Pay- $15/hour (plus $1 per hour shift premium for hours worked between 6pm-7am)
  • Increase upon completion of first level of skill achievement
• We strive to provide a win/win flexible schedule that promotes a work-life balance focus while meeting the needs of our clients.
• We are committed to real growth opportunities and planning through quarterly development plans. If you don't want to grow, this is not the opportunity for you.)
• Extensive onboarding training plan to give you the tools and resources to prepare you for success. (No industry experience is necessary. We provide you with an extensive paid training to give you the skills needed to handle emergency alarms, procedures, and protocols to protect life and property.)
• Safe and Smart Work Environment- COIVD guidelines are enforced.
• Smart Casual dress code.
• Double time pay for Holidays worked
• Monthly rewards, challenges, and contests
• $1,000 Employee Referral Program
• National recognition and awards

We are Sonitrol Great Lakes and Solucient Security!

We are committed to and are continuously striving to be a First-Class Employer and a Premier Service Business Partner through Win-Win-Win Relationships. Our People, our Clients and our Company win when we all win. Every member of our Team is empowered to provide relevant and innovative solutions driven by curiosity, high standards, premier service, and long-term relationships.

We are an established small to mid-size organization (less than 100 employees) that has been providing excellent client service for 35 years with offices located in Michigan and Illinois. We are a growing organization committed to doing it the right way with the right people. We offer premier solutions and that requires a high level of service. That is why we are hiring premier talent! If you are looking for an employer that values their employees, deliberatively fosters a culture built on core values and thrives on Win/Win/Win long term relationships, you will want to explore this opportunity.

Sonitrol Great Lakes/Solucient Security is an Equal Opportunity Employer and a drug-free workplace. A successful pre-employment background check and drug test are required.

What are YOU Waiting for? Apply Now!

If you feel this position aligns with your skills, abilities, experience, and most of all your career aspirations- apply now! Your initial application will take less than 3 minutes to complete and will be directly uploaded to our Talent Team.

Successful pre-employment background check, and drug test are required.

Sonitrol Great Lakes is an Equal Opportunity Employer and a drug-free workplace.

EEO Policy: Sonitrol Great Lakes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ______________________________________________________________

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or