About SonderMindAt SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.To follow the latest SonderMind news, get to know our clients, and learn about what its like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.About the RoleAs a Staff Cloud Operations Engineer (IC Level 4) at Sondermind, you will play a crucial role in ensuring the reliability, scalability, and performance of our infrastructure, with a specific focus on AWS. You will work closely with cross-functional teams to design, implement, and maintain systems that are resilient and capable of handling high traffic and complex workloads.Essential FunctionsAWS Infrastructure ManagementDesign, implement, and manage scalable and reliable AWS infrastructureOptimize and automate infrastructure provisioning, configuration, and deployment processesPerformance Monitoring and OptimizationImplement monitoring solutions to proactively identify and address potential performance issuesCollaborate with development teams to optimize application performance on AWSIncident Response and ResolutionLead incident response efforts, identifying root causes and implementing preventative measuresAssist on-call engineers to address critical issues and ensure system availabilitySecurity and ComplianceWork closely with security teams to implement best practices for securing AWS environmentsEnsure compliance with industry standards and regulations related to AWS infrastructureAutomation and ScriptingDevelop and maintain automation scripts for infrastructure provisioning, configuration, and maintenanceImplement Infrastructure as Code (IaC) principles using tools such as TerraformCollaboration and Knowledge SharingCollaborate with cross-functional teams, including developers and system administratorsShare expertise with team members through documentation, training, and mentoringWhat does success look like?The ideal candidate is someone who can take leadership of a project and see it to completion and is passionate about utilizing modern technologies to build and deploy solutions that improve internal workflow.As time goes on the candidate for this role would ideally streamline existing processes and configurations to be more efficient, more resilient and easier to support. Success in this role is measured by several metrics including Jira story/epic completion, active participation in daily troubleshooting efforts, and overall project successWho You AreSkills, experience, and education that is needed for this person to be able to succeed in this roleCompletion of degree in Computer Science, Information Technology, or related technical field (or equivalent experience)Minimum 3 years of professional experience working in a Cloud Operations or SRE positionMinimum 3 years supporting AWS infrastructure in ProductionStrong expertise in AWS services, including but not limited to EC2, S3, ELASTICACHE, RDS, IAM, and VPCProficient in scripting and automation using languages such as Python, Bash, or RubyDeep understanding of system and network architectureExcellent problem-solving and troubleshooting skillsStrong communication and collaboration skillsPreferred Education/Experience5 years experience supporting AWS infrastructure in ProductionKnowledge of IaC concepts and frameworks (Terraform specifically a plus)Experience with containerization platforms such as DockerExperience with Kubernetes (EKS specifically a plus)Our BenefitsThe anticipated salary range for this role is $132,000-$168,000.As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate peoples careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.Our benefits include:A commitment to fostering flexible hybrid workA generous PTO policy with aminimumof three weeks offTherapy coverage benefits to ensure our employees have access to the care they needCompetitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA optionsEmployer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leaveEight weeks of paid Parental Leave(if the parent also qualifies for STD, this benefit is inaddition )401K retirement plan with 100% matching on up to 4% of base salaryEqual OpportunitySonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.#J-18808-Ljbffr

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