Responsibilities:

TheLead Concierge supports the Business Office Manager and serves as an ambassadorfor the Community. He/she executes receptionist and other responsibilities asdefined in this job description to assist in the administration of theCommunity.

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in acourteous and professional manner,routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk.
• Notifies Residents of visitors.
• Instructs Resident’s visitor according to Resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performing otherclerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at front desk.
• Maintains and updates emergency contact information oneach Resident and keeps informationat front desk.
• Assists managers with various clerical responsibilities.
• Pages staff wearing beepers, as necessary.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and passes themonto Environmental ServicesDirector.
• Responsible for trainingall Concierge Team Members (using concierge job description) and all other TeamMembers answering the phones.
• Assist the General Manager/Business Office Managerwith the interviewing/hiring processof all concierges.
• Assist Business Office Manager/Director of Community Relations inconducting monthly concierge’smeetings.
• Assist Director of Community Relations in training thestandard for handling inquiries (both phone and in person).
• Knowledgeable about community services and rates,providing families and/orprospective residents with tours and/or community information.
• Ensure (10) Marketing Packets are complete at all times.
• Manage inventory of marketing supplies (brochures,folders, masthead paper) as set bythe Director of Community Relations.
• Order/make new resident name plates.
• Order welcome gift. Welcome note from General Manager.
• Manage the concierge schedule (Team Membersresponsible for calling Lead to makeand have schedule changes approved).
• Assist the Director of Community Relations in managinga welcoming, homelike & professional atmosphere in the lobby at all times.
• Gather information from the Resident Profile as neededby the Salus Coach (ie: birthdays,interests, religion).
• Ensure welcome and birthday signs are created andposted for all new residents alongwith the daily activities each day.
• Keep front desk and lobby area neat and organized.
• Manage process for guest dining reservations (andstaff dining tickets if used by thehome).
• Manage reservations for the private dining room .
• Follows all emergency procedures.
• Understands all safety policies and procedures.
• Communicates effectively with Business Office Manager and other team members.
• Immediatelyadvises Business Office Manager, Wellness Director, and General Manager of any changes in physical and/or mentalhealth of resident immediately.
• Performs other duties as necessary.

Qualifications:

• High School Diploma required.
• Must possess a high degree of interpersonal relationsskills and ability to relate to avariety of people and personalities.
• Prior experience in working with public.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.
• Must be comfortable with a multi-line telephonesystem, answering, taking messagesand transferring calls.
• Strong organizational, oral, and written communication skills.
• Self-motivated and ability to work with minimal supervision.
• Must possess the ability to communicate effectivelywith all levels of management, teammembers and outside contacts.
• Customer service oriented.
• A proven team player.
• Physically able to bend and reach.
• Physically able to sit for extended periods of time.
• Physically able to lift up to 40 pounds at times.