As a Client Advisor, your role is to provide comprehensive financial advice and services to clients while ensuring an exceptional customer experience. You will act as a trusted advisor, guiding clients through a wide range of banking products and services, including but not limited to retail banking and loans. While the term "advisor" implies a broad knowledge base across different banking areas, this position will also emphasize digital banking expertise and a focus on advanced customer engagement.

• Serve as a primary point of contact for clients, addressing their banking needs, inquiries, and concerns promptly and professionally.
• Build strong relationships with clients to understand their financial goals, needs, and preferences, and provide personalized recommendations accordingly.
• Actively promote and cross-sell a wide range of banking products and services to meet clients' financial objectives, while ensuring compliance with applicable regulations.
• Stay up to date with the latest industry trends, market conditions, and digital banking advancements to provide informed advice and guidance.
• Assist clients in navigating digital banking platforms and promote self-service options for a seamless banking experience.
• Educate clients on available digital and money management tools.
• Conduct financial needs assessments to identify opportunities for enhancing clients' financial well-being through suitable banking products and services.
• Collaborate with internal stakeholders, such as Relationship Managers, and Treasury Management Officers, and Innovation specialists, to provide holistic financial solutions to clients.
• Proactively identify and resolve client issues or concerns, escalating complex matters to appropriate departments when necessary.
• Adhere to regulatory and compliance guidelines, ensuring the highest standards of confidentiality, data security, and ethical conduct.