Responsibilities:

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk and manages entry/exit.
• Notifies Residents of visitors.
• Instructs Resident’s visitor according to Resident’s instructions.
• Assists managers with various clerical responsibilities.
• Pages staff wearing beepers, as necessary.
• Hands out maintenance requests forms and passes them onto Environmental ServicesDirector.
• Keep front desk and lobby area neat and organized.
• Is familiar with and follows all emergency and safety equipment including security cameras, phones and life safety systems.
• Secures all areas of the building, checking for open doors and any unusual activity.
• Makes frequent scheduled rounds of interior and exterior of community during shift and addresses any issues presented.
• Responds to emergencies as directed and per policy.
• Completes assigned housekeeping and light maintenance tasks as assigned.
• Follows shift task assignments as provided.
• Understands all safety policies and procedures.
• Communicates effectively with Business Office Manager and other staff.
• Immediately advises Business Office Manager, Maintenance Director and General Manager of any changes in physical and/or mental health of Resident immediately as well as any physical plant or other safety emergencies.
• Performs other duties as necessary

Qualifications:

• High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
• Prior experience in working with public
• Requires considerable initiative and judgment.
• Must be able to work flexible hours and participate in holiday activities.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Strong organizational, oral, and written communication skills.
• Experience and ability to handle housekeeping and light maintenance tasks assigned.
• Self-motivated and ability to work with minimal supervision.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Customer service orientation.
• A proven team player.
• Physically able to bend and reach.
• Physically able to sit for extended periods of time.
• Physically able to lift up to 40 pounds at times

Miscellaneous:

• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents’ apartments.
• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be exposed to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B & C viruses.
• Could be subject to hostile and emotionally upset Residents due to mental status.
• Background, criminal, and drug tests as required by HR policies and procedures.
• May be asked to submit to random drug test during employment.